PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN REMAN CYLINDER PACKS FROM DEALER PARTS STOCK Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN REMAN CYLINDER PACKS FROM DEALER PARTS STOCK

Usage:

TEBE7427-00

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11Apr2018

U-216

A-159

D-188

O-194

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Parts stock action only	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN REMAN CYLINDER PACKS FROM DEALER PARTS STOCK
7750		PI70704

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jul2018

PROBLEM

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Certain 3500 HD Reman Cylinder Packs may contain a 3500 SD connecting rod. If certain Reman Cylinder Packs are installed it will cause excessive smoke and rough idle.

ACTION REQUIRED

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Inspect all 10R4029, 10R9267, 20R0582, 20R0583, and 20R5616 Reman Cylinder Packs in dealer stock.

Inspect the date on the box for the Reman Cylinder Pack.

If the date is not 13 Nov 2017 through 16 Feb 2018, then mark the package as inspected per this program and return the part back into dealer parts stock.

If the date is 13 Nov 2017 through 16 Feb 2018, then inspect the connecting rod in the Reman Cylinder Pack. These Reman Cylinder Pack part numbers require an HD rod with an oil passage. Please refer to Image1 for an example of a pack with an incorrect rod. The rod in Image1 should include an oil passage in the location shown.

If the connecting rod has an oil passage through the connecting rod beam, then mark the package as inspected per this program and return the part back into dealer parts stock.

If the connecting rod does not have an oil passage through the connecting rod beam, then remove the Reman Cylinder Pack from dealer parts stock. Refer to the Parts Disposition.

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Image1

SERVICE CLAIM ALLOWANCES

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Submit one claim for all parts removed from dealer parts stock.

PARTS DISPOSITION

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NACD:
Hold all suspect Reman Cylinder Packs for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

EAME, LACD, and APD:
Hold all suspect Reman Cylinder Packs for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.