Usage:
| 04Oct2017 |
| (Revised 07Mar2019) |
| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING ENGINE ECM AND SOFTWARE ON CERTAIN C27, C32, AND 3516C GENERATOR SETS |
|
| 1901 1920 | PS45621 |
|
| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45621" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
| NOTE: | This Revised Service Letter replaces the Revised 10May2018 Service Letter. Changes have been made to the Affected Product, Parts Needed, and Service Claim Allowances. |
TERMINATION DATE |
| 31Oct2019 |
PROBLEM
| The engine Electronic Control Module (ECM) needs to be replaced on certain C27, C32, and 3516C Generator Sets in a stand-by application. The existing engine ECM can fail creating a no start and no communication condition. |
AFFECTED PRODUCT
| Model | Identification Number |
| *******Group 1******* | |
| C27 | DWB02841, 2854, 2989, 3243, 3245, 3279, 3405, 3429, 3456, 3482, 3485, 3490, 3534 GDS00109, 112, 130, 159, 225, 253, 280, 283, 288-289, 298, 322, 334-336, 366, 369, 379, 394, 423, 428, 440, 448-450, 495, 530, 547-548, 565-566, 583-584, 587-588, 591, 606, 608-609, 658, 663, 666, 685-686, 697, 699, 709, 725, 766, 772, 794, 836, 839-840, 848, 861-865, 869, 875-876, 911, 921-922, 928, 938, 944-946, 948, 953, 965, 967, 993, 1008, 1038, 1053 |
| C32 | JAZ00204, 214, 217, 266, 275, 381, 403, 438, 460, 463, 504, 526, 534-535, 596, 603-608, 611-612, 614, 732, 747-748, 811, 833, 840, 846, 861, 863, 865, 868, 915, 974-975, 986, 989-992, 1001, 1010, 1017, 1019, 1095, 1130, 1175, 1187, 1190, 1193, 1195, 1261-1262, 1271-1272, 1276, 1279, 1352, 1364, 1447, 1459, 1482, 1503-1505, 1580, 1583, 1588, 1608-1609, 1613, 1619-1621, 1625, 1647, 1651, 1659-1660, 1664-1665, 1684, 1687, 1694, 1702, 1713, 1777, 1783-1784, 1807, 1813, 1870-1871, 1935, 2068, 2085, 2090-2094, 2096-2098, 2100-2105, 2108-2109, 2114-2115, 2125, 2139, 2152-2154, 2156-2160, 2165-2167, 2192, 2204-2205, 2303-2304, 2320, 2324-2325, 2328, 2372, 2470, 2609, 2645, 2660, 2662, 2665, 2670, 2673, 2676, 2707, 2725, 2729, 2732, 2734, 2831, 2869, 2881, 2912-2913, 2931-2932, 2940, 3014, 3019-3020, 3022, 3028, 3037, 3058, 3077, 3079, 3090, 3101, 3110, 3113, 3118, 3122-3123, 3167, 3180, 3203, 3281, 3283, 3308-3312, 3315, 3322, 3338, 3341, 3356, 3370, 3441, 3455, 3459, 3463 JSJ02370-02371, 2455, 2469-2470, 2510, 2515, 2537, 2672, 2678, 2733, 2785, 2801, 2851, 2868, 2919, 2921, 2968, 2976, 2982-2983, 3008-3009, 3013, 3046, 3078, 3081, 3100-3101, 3204, 3225, 3229, 3247, 3304, 3341 NRC00120, 129-130, 132, 337, 361, 366, 371, 379-380, 382-385, 456-458, 461-462 |
| *******Group 2******* | |
| 3516C HD | SFK00113, 118 SKC00128 |
| *******Group 3******* | |
| C32 | JAZ01730, 1735, 2422, 2430, 2904-2905, 2908, 2911, 2919, 3317 |
PARTS NEEDED
Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 4787926 | CONT GP -E |
| 1 | 5265152 | SFWR GP-A1000 (As Needed) |
| 1 | 5265153 | SFWR GP-A1000 (As Needed) |
| 1 | 5265154 | SFWR GP-A1000 (As Needed) |
| 1 | 5265166 | SFWR GP-A1000 (As Needed) |
| 1 | 5265167 | SFWR GP-A1000 (As Needed) |
| 1 | 5265168 | SFWR GP-A1000 (As Needed) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 4884875 | CONT GP -E |
| 1 | 5153556 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 1 | 4884875 | CONT GP -E |
| 1 | 5457670 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 26% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
| Remove and replace the existing engine ECM with a new ECM and update the engine software to the latest current production file that is available on SIS Web. |