PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C13 INDUSTRIAL ENGINES
Usage:
TEBE6360-00
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| 06Jul2017 |
U-344
O-287
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C13 INDUSTRIAL ENGINES |
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| 1920 | PS53508 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53508" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Jul2019 |
PROBLEM
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| The existing software can cause over temperature events and flame out on certain C13 Industrial Engines in an air compressor application. If the existing software fails it can/will cause regeneration drop out which leads to increase soot load and OEM lock out. This can disrupt the operator work cycle. |
AFFECTED PRODUCT
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| Model | Identification Number |
| C13 | KWJ00119, 180, 343, 1113-1115, 1117-1118, 1198-1202, 1663-1677, 1756-1757, 1759-1761, 1763-1765, 1767, 1770, 1834-1843, 1863, 1867, 1869-1876, 1897-1901, 1904-1908, 2486-2490, 2884, 2891, 3485, 3502, 3504, 3506, 3508, 3522, 3524, 3526, 3528, 3530, 3542, 3544, 3546, 3548, 3550, 3743, 3745, 3809, 3827, 3829, 3841, 3843, 3845, 3847, 3857, 3859, 3861, 3863, 3865, 3875, 3877, 3884, 4207, 4230-4249 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 5369762 | Engine Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Update the existing engine software the with 536-9762 Engine Software or latest available. Refer to Engine News, M0084827. |
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SERVICE CLAIM ALLOWANCES
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0-72 mo |
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| NOTE: This is a 1.0-hour job | ||||||
| Reasonable Travel Time and Mileage is allowed |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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