PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIATOR ON CERTAIN 3512B GENERATOR SETS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIATOR ON CERTAIN 3512B GENERATOR SETS

Usage:

TEBE6651-01

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13Nov2017

(Revised 05Nov2018)

Q630
Q632
Q640

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After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIATOR ON CERTAIN 3512B GENERATOR SETS
1353		PS53620

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53620" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 13Nov2017 Service Letter. Changes have been made to the Service Claims Allowances.

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TERMINATION DATE

30Nov2019

PROBLEM

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The existing radiator may experience reduced cooling capability due to fin deterioration on certain 3512B Generator Sets. Replacement of the existing radiator with 5363612/">536-3612 Radiator Group may be necessary if certain performance characteristics are demonstrated.

AFFECTED PRODUCT

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Model	Identification Number
3512B	YAM00720, 724, 885-890, 892-893, 992 YBB00184, 186-187, 189, 192-194, 196, 200, 203

PARTS NEEDED

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Qty	Part Number	Description
1	5363612	RADIATOR GP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Important Safety Information

Work safely. Most accidents that involve product operation, maintenance, and repair are caused by failure to observe basic safety rules or precautions. An accident can often be avoided by recognizing potentially hazardous situations before an accident occurs.

A person must be alert to potential hazards. This person should also have the necessary training, skills, and tools in order to perform these functions properly.

Safety precautions and warnings are provided in this instruction, on the product, and in the Operation and Maintenance Manual (OMM). If these hazard warnings are not heeded, bodily injury or death could occur to you or to other persons. Caterpillar cannot anticipate every possible circumstance that might involve a potential hazard.

Therefore, the warnings in this publication, on the product, and in the OMM are not all inclusive. If a tool, procedure, work method, or operating technique not recommended by Caterpillar is used, the user must ensure that it is safe for the user and for other people to use. The user should ensure that the product will not be damaged and that the product will not be made unsafe by the operation, lubrication, maintenance, or the repair procedures that are used.

WARNING: The generator set must be isolated mechanically and electrically before and while the rework is performed. Follow the proper lockout tag out procedures to protect against the unexpected energizing or startup of the generator set. Failure to follow these warnings could result in injury to personnel during service. Attach a "Do Not Operate" warning tag to the machine start switch or the controls before you perform any service to the machine.

ACTION REQUIRED

The existing radiator may experience reduced cooling capability due to fin deterioration on certain 3512B Generator Sets. Replacement of the existing radiator with 5363612/">536-3612 Radiator Group may be necessary if certain performance characteristics are demonstrated. Refer to Image1.

This program only applies if the radiator replacement criteria described below is demonstrated. Submit values for engine load factor, ambient temperature, and coolant temperature through CPI Feedback if you suspect a cooling issue. Have the Dealer Technical Communicator (TC) submit the information to CPI number 368647 through CPI Feedback within the Service Information Management System (SIMSi).

RADIATOR REPLACEMENT CRITERIA

Find the corresponding load factor on the x axis and ambient temperature line. If the engine coolant temperature is above the corresponding line for the actual ambient temperature, the core has degraded to the point it should be replaced. Refer to Image2.

Refer to RENR5060 for radiator disassembly and assembly instructions.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-5000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
5001-20000 hrs, 13-48 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

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NOTE: This is a 9.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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