PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN 3512C HD PETROLEUM ENGINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN 3512C HD PETROLEUM ENGINES

Usage:

TEBE4352-01

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07Mar2016

(Revised 07Sep2016)

U-119

A-93

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN 3512C HD PETROLEUM ENGINES
7606 7620 7610		PI32612

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32612" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32612" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 07Mar2016 Service Letter. Changes have been made to the Parts Needed and Rework Procedure.

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COMPLETION DATE	TERMINATION DATE
30Sep2016	31Mar2017

PROBLEM

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Engine speed drops then returns to normal after a short time period when Product Link PLE640 or PLE641 is connected to J1939 communications link. On some 3512C HD Petroleum Engine assets the Product Link PLE640 or PLE641 cellular device is no longer communicating with PL Web.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
3512C HD	WF300183

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*****Group 2*****
3512C HD	WF300304, 316, 318, 321 WF500143, 163, 217, 254, 278, 284-286, 292, 307, 312, 348, 353, 367, 373, 379, 382-383, 387, 389, 392, 394-395, 398-401, 405, 407, 416, 450, 453, 456, 463-464, 486, 488, 574, 668

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*****Group 3*****
3512C HD	WF300143, 148, 155, 298, 311, 345 WF500104, 170, 186, 199, 221, 245, 253, 255-256, 259, 267, 274, 314, 343, 360, 364

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*****Group 4*****
3512C HD	WF300138, 303, 370, 383 WF500161, 172, 287, 297, 408, 418, 428, 433, 449, 638, 653, 658, 717

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5128658	PL631 Satellite Radio Flash File (2016B)
1	5161714	PLE601 Network Manager Flash File (2016B)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5128575	PL641 Cellular Radio Flash File (2016B)
1	5161714	PLE601 Network Manager Flash File (2016B)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	5128575	PL641 Cellular Radio Flash File (2016B)
1	5161714	PLE601 Network Manager Flash File (2016B)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
This Group does not have any parts.

ACTION REQUIRED

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Refer to the attached Rework Procedure for instructions on repairs required for the appropriate Group.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 0.8-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 0.8-hour job for Group 2

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.5-hour job for Group 3

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 0.5-hour job for Group 4

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES

MODELS INVOLVED - CERTAIN 3512C HD PETROLEUM ENGINES

Dear Cat Product Owner:

The Product Link software needs to be updated on the products listed below. A problem exists when a PLE640 or PLE641 is connected to the J1939 communications link of certain 3512C HD Petroleum Engines. This corrects a problem where at any time during engine operation the engine speed may drop to low idle (approximately 650-800 RPM) for 2 or more seconds and then return to rated speed. When utilized in fracking operations this can cause a drop in well pressure. This drop can reoccur again once the engine has returned to rated speed.

On some machines the J1939 communications wires may have been disconnected as part of an interim corrective action. The J1939 communications link will need to be reconnected to the Product Link module to allow transmission data to be reported to the PL Web system.

You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 07Mar2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 07Mar2016 Service Letter

Rework Procedure

Group Number 1 Group Number 2

Prior to visiting the Petroleum Engine (Fracking Rig):

1. Download all necessary firmware to update the PLE601 and PL641 devices.

At the Petroleum Engine (Fracking Rig):

2. Update the Product Link PLE601 ECM firmware.

3. If equipped with a PL641 or PL631 also update the radio firmware as needed.

NOTE: For assets using the PLE640 system, the PL640 Cellular Radio (417-4723) firmware can not be updated. This firmware is preset from the factory.

Group Number 3

Prior to visiting the Petroleum Engine (Fracking Rig):

1. Download all necessary firmware to update the PLE601 and PL641 devices.

At the Petroleum Engine (Fracking Rig):

2. Update the Product Link PLE601 ECM firmware.

3. If equipped with a PL641 or PL631 also update the radio firmware as needed.

4. Reconnect the J1939 communications wires between the PLE601 and the transmission ECM.

NOTE: For assets using the PLE640 system, the PL640 Cellular Radio (417-4723) firmware can not be updated. This firmware is preset from the factory.

Group Number 4

Contact the DSN to have a ticket created to Flash Over The Air (FOTA) the latest Product Link firmware to the PLE601 Network Manager and the PL641 radio.

Note: This repair is specific to fixing a Petroleum Product problem and not related to a Product Link issue.