PRODUCT SUPPORT PROGRAM FOR REPLACING THE CATERPILLAR DIGITAL VOLTAGE REGULATOR (CDVR) ON CERTAIN 3412C, C32, 3516, 3516B, 3516C, AND C175-16 GENERATOR SETS
Usage:
TEBE3686-01
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| 21Sep2015 |
| (Revised 07Oct2015) |
U-507
D-436
O-439
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING THE CATERPILLAR DIGITAL VOLTAGE REGULATOR (CDVR) ON CERTAIN 3412C, C32, 3516, 3516B, 3516C, AND C175-16 GENERATOR SETS |
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| 4467 | PS44863 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44863" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 21Sep2015 Service Letter. Changes have been made to the Affected Product, and Action Required. |
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TERMINATION DATE |
| 30Sep2017 |
PROBLEM
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| The existing CDVR may fail on certain 3412C, C32, 3516, 3516B, 3516C, and C175-16 Generator Sets. If the existing CDVR fails it will stop working rendering the generator set unable to produce power. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 3516 | YAL00297, 405 |
| 3516B HD | YAR00475, 480-481, 496, 499, 501-507, 512, 514, 516, 520 YBW00111-00114, 139-141, 168-176 |
| 3516C | SFJ00350-00353 |
| 3516C HD | SEK00387, 392, 394, 396-398, 403, 407-408, 417, 422-423, 428, 433-434, 436, 456-462, 466-471, 473, 536-537, 542, 545, 548, 551-559, 561, 564-569 |
| C175-16 | WYB01089, 1095-1096, 1098, 1163, 1168, 1265, 1378 |
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| *******Group 2******* | |
| 3412C | RTY03536, 3541, 3569, 4002 |
| C32 | JAZ01175 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3147755 | REGULATOR AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 3147755 | REGULATOR AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| Replace the Caterpillar Digital Voltage Regulator (CDVR) and program per instructions available in the System Operation Testing and Adjusting manual, RENR7941. If available download the settings file from the CDVR that is being replaced in order to make programming of the new CDVR easier. When installing the new CDVR ensure the serial number is E01765148 or higher. Refer to Image 1 for location of the serial number. |
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 |
| Image1 |
SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-60 mo |
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| NOTE: This is a 1.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-60 mo |
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| NOTE: This is a 1.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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