PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN C18 MARINE GENERATOR ENGINES. Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN C18 MARINE GENERATOR ENGINES.

Usage:

TEBE1452-00

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15Jul2014

U-421

A-306

D-375

O-355

TM-15

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*Priority*	PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN C18 MARINE GENERATOR ENGINES.
1920 1901		PI32372

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32372" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32372" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Jan2015	31Jul2015

PROBLEM

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On certain C18 Marine Generator and Auxiliary Engines with an EMCP, pressing the Stop button on the front of the EMCP will not stop the engine.

AFFECTED PRODUCT

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Model	Identification Number
C18	DTP00107-00109, 141-142, 154-155 JHL00152-00153, 158-160, 165-170, 202-203, 214-215, 221, 225-226, 233, 247, 256, 262, 275-276, 304-309

PARTS NEEDED

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Qty	Part Number	Description
1	4573788	SFWR GP-A1000
1	4573790	SFWR GP-A1000
1	4600763	SFWR GP-A1000
1	4600764	SFWR GP-A1000
1	4600765	SFWR GP-A1000
1	4600766	SFWR GP-A1000
1	4600767	SFWR GP-A1000
1	4600768	SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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New engine software needs to be installed to correct the issue. A parameter called "Fuel Enable Input" has been added in ET Configuration screen under Configuration Group 1. Setting this parameter to "ON" will allow the Engine ECM to look for the CAN Fuel Disable signal from EMCP panel. Functionality of the Stop button on the EMCP will be restored.

Refer to the Service Manual if/as necessary and follow these steps:

A. Flash engine ECM with the new engine software that is applicable to the engine serial number being serviced.

Note: Always use the latest software available. Sometimes the flash file part numbers are updated before the program terminates.

B. Engines equipment with EMCP Panels - Turn on Fuel Enable Input parameter in configuration screen using CAT ET, please reference image 1.
Note: If you do not turn on the Fuel Enable Input in ET, engine will not shutdown using the EMCP Stop Button.

C. No changes are required in the EMCP configuration.

D. Vessel wiring may also need to be reworked. If vessel wiring is incorrect with new software the engine will not start.

E. If the vessel equipment was using Fuel Enable Input in the previous engine software version, you will need to turn on the Fuel Enable Input in ET Configuration (reference image 1) after flashing new software.
Note: Engine may not shutdown when requested to do so by the vessel equipment if Fuel Enable Input is not turned on.

F. Verify engine functions correctly, Check Emergency Stop Functionality, and if equipped with an EMCP, verify engine will shut down using the Stop button on the front of the EMCP.

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Image1

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - Product Support Program For Installing New Engine Software on Certain C18 Marine Generators

MODELS INVOLVED: C18 Generator Sets

Dear Cat Product Owner:

The engine software needs to be updated on the products listed below. The existing engine software can potentially cause the EMCP Panel Stop button to no longer function. The Red Emergency Stop button will remain operational. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 15Jul2014 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 15Jul2014 Service Letter