PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING 20R-1282 FUEL INJECTORS ON CERTAIN 3512C, AND 3516C ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING 20R-1282 FUEL INJECTORS ON CERTAIN 3512C, AND 3516C ENGINES

Usage:

REBE9230-00

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04Dec2012

D241
E310
J320
T010

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Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING 20R-1282 FUEL INJECTORS ON CERTAIN 3512C, AND 3516C ENGINES
1290 1251		PS43780

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43780" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Jun2013

PROBLEM

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The initial production run of 20R-1282 injectors (less than 250 pieces) built before August 15, 2012 contains the wrong nozzle tip part number due to a print releasing error. 20R-1282 injectors built before August 15, 2012 (serial #1240557) should be removed from the engine, as the injection spray plume may direct onto the cylinder wall. Long term use may result in piston ring or liner wear.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
3512C	E3X00207

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*****Group 2*****
3516C	PES00225-00226, 228, 240, 256

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
12	7F8698	BOLT (As Needed)
12	3920222	INJECTOR GP-FUEL (As Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
16	7F8698	BOLT (As Needed)
16	3920222	INJECTOR GP-FUEL (As Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary.

Inspect the engine for 20R-1282 Fuel Injectors with serial numbers LESS THAN 1240557/">1240557.

If the engine has 20R-1282 Fuel Injectors with serial numbers LESS THAN 1240557/">1240557, replace only the 20R-1282 Fuel Injectors with serial numbers LESS THAN 1240557 with 392-0222 Fuel Injectors.

Refer to Image 1 for the part number and serial number locations.

Record the serial number(s) and part number for the injector(s) removed.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4380 hrs, 0-6 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
The serial number(s) and part number for the injector(s) removed must be included in the claim story. 1.0 hour will be allowed for inspecting for suspect injectors. 1.0 hour will be allowed for replacing each 20R-1282 Fuel Injector in the engine with a 392-0222 Fuel Injector. Reasonable travel time and mileage will be allowed.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4380 hrs, 0-6 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
The serial number(s) and part number for the injector(s) removed must be included in the claim story. 2.0 hours will be allowed for inspecting for suspect injectors. 1.0 hour will be allowed for replacing each 20R-1282 Fuel Injector in the engine with a 392-0222 Fuel Injector. Reasonable travel time and mileage will be allowed.