PRODUCT SUPPORT PROGRAM FOR REPLACING INTEGRATED SENSING MODULE ON CERTAIN G3606, G3608, AND G3616 ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING INTEGRATED SENSING MODULE ON CERTAIN G3606, G3608, AND G3616 ENGINES

Usage:

REBE9169-00

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29Nov2012

U-638

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING INTEGRATED SENSING MODULE ON CERTAIN G3606, G3608, AND G3616 ENGINES
1740 1917 1920 1924		PS43773

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43773" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2014

PROBLEM

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The existing Integrated Sensing Module (ISM) can fail on certain G3606, G3608, and G3616 Engines. If the existing ISM fails it will cause engine shut down.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
G3606	4ZS01548-01571
G3608	BEN00700-00711

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*****Group 2*****
G3616	BLB00712-00733, 737

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3538089	CONT GP -E
1	3818821	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	3538089	CONT GP -E
2	3818821	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the service manual if/as necessary.

Replace the Integrated Sensing Module(s) with a new Integrated Sensing Module(s) and flash the new Integrated Sensing Module(s) with 381-8821 Software.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-12000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-12000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%