PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN C27 INDUSTRIAL ENGINES
Usage:
REBE9184-01
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| 19Nov2012 |
| (Revised 18Dec2013) |
U-621
A-491
D-529
O-569
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN C27 INDUSTRIAL ENGINES |
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| 1901 1920 | PS52340 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52340" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 19Nov2012 Service Letter. Changes have been made to the Action Required. |
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TERMINATION DATE |
| 30Nov2014 |
PROBLEM
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| A previous production software release inadvertently replaced the current C27 CX-Transmission enhanced version of 3679438/">367-9438 Software with the prior Non-CX-Transmission 391-9920 Software. |
AFFECTED PRODUCT
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| Model | Identification Number |
| C27 | TWM03391-03393, 3395-3399, 3401-3407, 3410, 3412, 3414, 3416-3421, 3423-3424, 3431, 3435-3443, 3446, 3448-3451, 3458-3459, 3461-3462, 3465-3473, 3475, 3477-3479, 3481-3483, 3485-3488, 3493, 3496-3498, 3501, 3506, 3514, 3516-3521, 3523-3524, 3528, 3530, 3539, 3541, 3543-3545, 3550, 3554-3555 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3679438 | SOFTWARE GP-ELEK |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Update the engine with the CX-Transmission enhanced 3679438/">367-9438 Software. Refer to the service manual if/as necessary. The high idle parameter settings may need to be configured. Refer to C7-C32 ACERT Electronics Application and Installation Guide, LEBH4623. |
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SERVICE CLAIM ALLOWANCES
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0-24 mo |
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| NOTE: This is a 1.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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