PRODUCT SUPPORT PROGRAM FOR REPLACING FUEL INJECTORS ON CERTAIN C32 MARINE ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING FUEL INJECTORS ON CERTAIN C32 MARINE ENGINES

Usage:

REBE7234-01

Show/hide table

06Sep2011

(Revised 30Apr2012)

U-371

A-308

D-330

O-323

TM-21

Show/hide table

*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING FUEL INJECTORS ON CERTAIN C32 MARINE ENGINES
1251 1290		PS43362

Show/hide table

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43362" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 06Sep2011 Service Letter. Changes have been made to the Action Required and Service Claim Allowances.

Show/hide table

TERMINATION DATE

30Sep2013

PROBLEM

Show/hide table

The existing fuel injectors can experience internal body cracks due to material inclusions and variability in the factory tightening procedure and/or the poppet sticking as a result of body and valve tolerancing on certain C32 marine engines. If the existing fuel injector fails it can result in complaints of misfire and/or low power.

AFFECTED PRODUCT

Show/hide table

Model

Identification Number

C32

RND00276-00339

RNE00126-00140

RNX00104-00110, 112, 115-136, 140, 145, 148-158, 162-165, 169-202, 206, 209-212, 214-217, 219-220, 222, 224-228, 232-238, 240-247, 250, 252-253, 257, 263, 265, 267-282, 284-285, 288-289, 291-305, 307, 310, 312-317, 320, 323, 325-329, 334-339, 341-343

RNY00102-00107, 119-120, 123-129, 135, 137, 154, 156-162, 171, 173, 183, 190-192, 196-200, 202-203, 205, 210-211, 213, 220-222, 225-226, 228-236, 238-242, 244-246, 248-249, 253-258, 260, 263-266, 269, 276, 280, 282, 285-286, 289-300, 302-305, 308-309, 312-315, 317-318, 327, 333-335, 337-349, 352, 356-358, 360-361, 363-366, 368, 370, 386, 391, 398-403, 406-408, 411-414, 417-419, 421-428, 443-448, 452-453, 456-457, 459-471, 474, 476, 478-489, 491-492, 497, 499-500, 502-507, 511-513, 516, 518-519, 521, 529-539, 541-542, 544, 546, 549, 551-554, 556-558, 571, 579-581, 585, 600-602, 606, 609-610, 613, 617-619, 621, 624-642, 644-665, 667, 672, 674, 676-677, 686-687, 695, 697-698, 700-702, 707-709, 711-728, 731-734, 737, 741, 746-748, 751-752, 755, 763, 765, 767, 777-782, 786-787, 794, 796, 798-799, 802, 804-820, 826, 829, 836, 842, 848, 859, 862, 866-867, 872-875, 886, 890-891, 894, 896-903, 909-910, 913-919, 925, 927, 929, 931, 934, 938, 952-954, 959-960, 973

RNZ00101-00158, 160, 162-181, 183-189, 191-220, 222-223, 225-231, 233-250, 252-253, 255-261, 263-270, 272-274, 276-294, 296-304, 306-447, 449-450, 452-456, 459-491, 493-496, 498-499, 502, 512-514

T3T00103-00104, 114, 134, 144-145, 147-150, 154-160, 164-213, 215-381, 383

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
12	8S9191	BOLT
12	10R7231	FUEL INJECTOR GP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Take the following actions only after a failure occurs on one or more injectors in any of the engines listed in the Affected Product. A fuel injector is considered a failure if the following troubleshooting procedure is completed and the problem is not resolved.

1. Update the ECM software.
2. If still unable to produce advertised power, use publication SEBD9408 to determine if a change to FLS/FTS is required.
3. If still unable to produce advertised power, test the injector solenoid per RENR9326.
4. If still unable to produce advertised power, test the unit injector per SENR9773.
5. Replace injector(s) as required.

If one or more injectors fail replace all injectors at the time of repair.

Refer to Disassembly and Assembly, RENR8628 for the removal and installation procedure of the unit injector.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 10.0-hour job
NOTE: For multiple engines that are serviced in a single vessel, please reference the other engine serial numbers in the claim story. For before failure claims, please reference the after failure sister vessel engine serial number in the claim story.

Show/hide table