PRODUCT IMPROVEMENT PROGRAM FOR REMOVING ALL 447-6264 TOOL ASSEMBLIES (CRANKSHAFT SEAL INSTALLERS) FROM DEALER INVENTORY
Usage:
TEBE3184-01
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| 02Jun2015 |
| (Revised 03Jun2015) |
U-277
A-192
D-222
O-227
TM-5
TA-1
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| Dealer Tool | PRODUCT IMPROVEMENT PROGRAM FOR REMOVING ALL 447-6264 TOOL ASSEMBLIES (CRANKSHAFT SEAL INSTALLERS) FROM DEALER INVENTORY |
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| 7750 | PI70565 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 02Jun2015 Service Letter. A change has been made to the Parts Disposition. |
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TERMINATION DATE |
| 30Sep2015 |
PROBLEM
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| Due to dimensional issues, the 447-6264 Tool Assembly (Crankshaft Seal Installer) can not reliably be used to install the new crankshaft seals on 3500 and G3500 Engines. |
ACTION REQUIRED
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| Remove all 447-6264 Tool Assemblies (Crankshaft Seal Installers) from Dealer Service and Dealer Tool Inventory. Refer to the Parts Disposition. |
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SERVICE CLAIM ALLOWANCES
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| Submit one claim for all 447-6264 Tool Assemblies (Crankshaft Seal Installers) removed from Dealer Service and Dealer Tool Inventory. |
PARTS DISPOSITION
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| NACD: Hold all 447-6264 Tool Assemblies (Crankshaft Seal Installers) for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. EAME, LACD, and APD: Hold all 447-6264 Tool Assemblies (Crankshaft Seal Installers) for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling. |
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