PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN C15 AND C32 PETROLEUM ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN C15 AND C32 PETROLEUM ENGINES

Usage:

TEBE3263-01

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06Jul2015

(Revised 14Jul2015)

U-351

A-245

D-292

O-297

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Before/After	PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN C15 AND C32 PETROLEUM ENGINES
1920		PS44799

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44799" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 06Jul2015 Service Letter. Changes have been made to the Title and Problem statement to include C15.

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TERMINATION DATE

31Jul2017

PROBLEM

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The existing software can report incorrect sensor voltage on certain C15 and C32 Petroleum Engines.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
C32	B2C00220, 239-241, 252, 260-261, 264-269, 271, 274-275, 282-294, 297-306, 309, 311-313, 315, 325-329, 331

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*****Group 2*****
C15	HAZ00502-00607, 609-614, 617-644, 649-651, 653-684, 695-752, 754-756, 758-770, 772-774, 776-777, 779-797, 799-805, 807-822, 825, 827-864 PGN00153

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4821141	SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4849323	SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Update with the software listed in the Parts Needed or latest available on SIS Web for the Affected Product.
The software provides improved diagnostic messages for the operator.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-12000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-12000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%