1999/08/17 Caterpillar

Caterpillar Service Technology Group (CSTG) Software Help Desk Changes {1920}

Usage:

All Caterpillar Electronic Engines

In order to provide improved customer service for the Caterpillar Electronic Technician (Cat ET) and Flash software, the Help Desk telephone number has changed from the PC Doctor (1-800-The PCDR) to two new Help Desks numbers.

For authorization and ordering of Caterpillar Electronic Technician, please contact Caterpillar Media and Product Information Logistics at the following numbers between 7:00 AM and 5:00 PM (Central Standard Time):

* Voice number (800) 566-7782 or (309) 266-0942

* Fax number (309) 266-4394

* Email at media_logistics@cat.com or at medial (Caterpillar Host Email)

For software support, please contact the SIS Help Desk at the following numbers between 6:00 AM and 9:00 PM (Central Standard Time):

* Voice number at (800) 765-0999 or (309) 675-0999

* Fax number (309) 675-0725

* Email at sishelp@cat.com

Caterpillar Information System:

1999/08/17 Extended Life Coolant - Still The Coolant Of Choice {1395}

1999/08/17 Use 163-3946 Blast Cabinet System Tto Clean And Strip Parts {0070}

1999/08/17 New 160-5753 Miller XMT 304/50 Hz Power Supply Now Available {0679}

1999/08/17 Use 131-8362 Reamer Head For Reaming Seat In Injector Sleeves {1125,0703}

1999/08/17 Use 159-3175 Hydraulic Jack For General Use {7051,7051,7051}

1999/08/09 Correction To Special Instruction, REHS0494 {7620}

1999/08/09 New Design Improves Durability Of Quick Disconnect Nipple {5050,0618}

1999/08/09 Reporting Incidents Through The Cat Neutral Net {0374}

1999/08/02 New Material Improved Durability for STAY CLEAN VALVE(r) in Caterpillar High Efficiency Fuel Filters {1262}

1999/08/02 New Flywheel Housing Gasket For 3408 And 3412 Machine Engines {1152}

1999/07/19 Reporting Incidents Through the Cat Neutral Net {0337}

1999/07/12 Hydraulic Cylinder Seal Kit Information Is Now On Line {0376,7555,7562}

1999/08/30 Use 163-3945 Water Soluble Media Injector For High Pressure Washers {0770}

1999/08/30 Use 163-3952 Soda Blaster For Equipment Cleaning {0070}

1999/08/30 Use 165-4638 Guide To Install Exhaust Manifold {1059,0701,0702}

1999/08/30 Tightening Torque Increased For Nuts In Fuel Injector Wiring Harness Cap Assembly {1408}

1999/08/30 Use 9U-6843 And 9U-6845 Reclaiming Stills To Recycle Coolant {0708,1352}

1999/09/13 New Cleanout Filters Available For Hydraulic Systems And Drive Trains {5068}

1999/09/13 New 173-1530 Injector Seating Tool Group Available {0710,1290}

1999/09/13 Wider Crankshaft Gear Used {1204}

1999/09/27 Piston And Bladder Type Accumulators: Service Interval And Service Replacements {5077}

1999/10/04 A Special Instruction For Installing New Kickout And Positioner Components Is Now Available {5109,5112,5132}

1999/10/25 New Hydraulic Accumulator Assembly Procedure Increases Service Life {5077}

1999/10/25 New Flywheel Housing Gasket For 3408 And 3412 Machine Engines {1152}