PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS LABEL ON CERTAIN C-18 AND C18 COMMERCIAL ENGINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS LABEL ON CERTAIN C-18 AND C18 COMMERCIAL ENGINES

Usage:

REBE4784-01

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26Jan2009

(Revised 29Jan2009)

U-32

A-30

D-25

O-26

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS LABEL ON CERTAIN C-18 AND C18 COMMERCIAL ENGINES
7757		PI31620

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31620" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31620" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 26Jan2009 Service Letter. This Service Letter has been revised to correct posting error to SISWeb.

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COMPLETION DATE	TERMINATION DATE
31Jul2009	31Jan2010

PROBLEM

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The emissions label needs to be replaced on certain C18 Commercial Engines. The existing emissions label can be incorrect.

AFFECTED PRODUCT

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Model	Identification Number
C-18	G4C03678, 3704, 3721
C18	EKW00276, 584-586, 588-722 PEJ00102 WJH04241, 4245, 4574, 4577, 4706, 4712, 4714, 4717-4718, 4722, 4862-4863, 5088, 5093-5094, 5097

PARTS NEEDED

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Qty	Part Number	Description
1	LABEL	Emissions Certification Replacement (Order Online)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Order a new emissions label.
Remove the current emissions label.
Install the new emissions label.

Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS LABEL ON CERTAIN C-18 AND C18 COMMERCIAL ENGINES

MODELS INVOLVED - C-18 and C18 Commercial Engines

Dear Caterpillar Product Owner:

The emissions label needs to be replaced on the products listed below. The existing emissions label can be incorrect. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 26Jan2009 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 26Jan2009 Service Letter

Rework Procedure

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1. Begin at the SISWeb homepage. The address is https://sis.cat.com

2. From the SISWeb homepage, select the Engine Technical Marketing Information - TMI link.

3. Once in TMI, input the serial number of the engine into the reference number box and select "serial number" in the drop down menu.

4. Press the "Retrieve Data" button.

5. Select the "Emissions Data" link.

6. Scroll to the bottom and click the link titled, "Need emissions replacement label - Click Here!". This will direct the user to the Large Power Systems Division Homepage.

7. Click on the emission/certification replacement link.

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8. Complete dealer name and address information.

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9. Complete the remaining fields highlighted with a red asterisk.

10. Select certification label as the label type. Enter the number of this Priority Program in the field titled "Reason for the replacement label request". It is also very important to have the engine serial number field completed with the correct information.

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11. After receiving the new emissions label, remove the old label and install the new label. Location of the label should be on the top of the front valve cover or on the engine oil cooler.