PRODUCT IMPROVEMENT PROGRAM FOR ADDING OIL TO CERTAIN C18 GENERATOR SETS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR ADDING OIL TO CERTAIN C18 GENERATOR SETS

Usage:

REBE2578-00

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31Oct2007

U-548

A-449

D-447

O-479

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR ADDING OIL TO CERTAIN C18 GENERATOR SETS
1348 1300		PI31385

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31385" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31385" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Apr2008	31Oct2008

PROBLEM

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The engines shipped to the field without oil in the crankcase on certain C18 Generator Sets.

AFFECTED PRODUCT

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Model

Identification Number

C18

STD00165-00168, 172, 180, 182, 184, 190, 201, 204-206, 215-219, 222, 225-226, 229

STM00137, 143, 145-147, 149, 154-155, 159, 164-165, 171, 174, 180, 200-201, 218, 228, 250, 255-256, 262, 283, 294, 313, 320, 330, 333, 337, 351, 359-360, 373, 375, 384, 386-387, 401, 419, 424, 430, 451-454, 460-462, 464-465, 467-468, 471, 477, 493, 500-506, 508-509, 511, 515, 517, 533, 536, 546-547, 550, 561-563, 570-571, 577-587, 590-597, 599-611, 619, 621-645, 647-651, 653-689, 691-718, 747, 773-774, 776-783, 790-795, 798, 802-803, 809, 813, 818-823, 831-832, 835-838, 841-847, 851-852, 859-861, 865-868, 876-892, 894-900, 903-907, 909-922, 925-929, 931-943, 949-952, 954-976, 978-1005

PARTS NEEDED

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Qty	Part Number	Description
3	3E9709	OIL - 5 gallons each (Cat DEO SAE 10W -30)

ACTION REQUIRED

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Reference SEBU7898 - Operation and Maintenance Manual

1. Check if oil is in the engine crankcase.
2. Fill the engine with oil, refer to the Operation and Maintenance Manual, "Refill Capacities and Recommendations" for more information.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job
Cat Diesel Engine Oil (DEO) SAE 10W - 30. Can be procured locally from bulk.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR ADDING OIL ON CERTAIN C18 GENERATOR SETS

MODELS INVOLVED - C18 Gensets
Dear Caterpillar Product Owner:

The Generator Set listed below needs to be inspected and oil needs to be added to the crankcase. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 31Oct2007 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 31Oct2007 Service Letter