1999/08/17 Caterpillar

Caterpillar Service Technology Group (CSTG) Software Help Desk Changes {1920}

Usage:

All Caterpillar Electronic Engines

In order to provide improved customer service for the Caterpillar Electronic Technician (Cat ET) and Flash software, the Help Desk telephone number has changed from the PC Doctor (1-800-The PCDR) to two new Help Desks numbers.

For authorization and ordering of Caterpillar Electronic Technician, please contact Caterpillar Media and Product Information Logistics at the following numbers between 7:00 AM and 5:00 PM (Central Standard Time):

* Voice number (800) 566-7782 or (309) 266-0942

* Fax number (309) 266-4394

* Email at media_logistics@cat.com or at medial (Caterpillar Host Email)

For software support, please contact the SIS Help Desk at the following numbers between 6:00 AM and 9:00 PM (Central Standard Time):

* Voice number at (800) 765-0999 or (309) 675-0999

* Fax number (309) 675-0725

* Email at sishelp@cat.com

Caterpillar Information System:

1999/08/17 Extended Life Coolant - Still The Coolant Of Choice {1395}

1999/08/17 Use 163-3946 Blast Cabinet System Tto Clean And Strip Parts {0070}

1999/08/17 New 160-5753 Miller XMT 304/50 Hz Power Supply Now Available {0679}

1999/08/17 Dynamometer Test Preparation {1000}

1999/08/17 Use 131-8362 Reamer Head For Reaming Seat In Injector Sleeves {1125,0703}

1999/08/17 Troubleshooting Hard Starting {1250}

1999/08/17 Use 159-3175 Hydraulic Jack For General Use {7051,7051,7051}

1999/08/17 Use FT2621 Deep Socket For Track Adjustment {4198,4198}

1999/08/17 Correction To Parking Brake Assembly & Disassembly, SENR1217 {4267}

1999/08/17 Use 160-3935 Centering Guide For Aligning Rear Axle Housings {4131}

1999/08/09 Correction To Special Instruction, REHS0494 {7620}

1999/08/09 New Design Improves Durability Of Quick Disconnect Nipple {5050,0618}

1999/08/30 Use 163-9151 Pilot and FT2631 Spacer To Install Recoil Springs {4158,4158}

1999/08/30 Integrated Power Beyond Configuration Now Available {5050}

1999/08/30 Heavy Duty Drawbar Available {7119}

1999/08/30 Power Train/Harness Guards Available {7153}

1999/08/30 Supplement To Correct Power Train D&A On Differential Drive Shaft {5942,3253,3258}

1999/08/30 Resolvers Used In C-Series Backhoe Loader {5481}

1999/08/30 Clips Available For Attaching Vinyl And Fabric Covering To Seat {7307}

1999/08/30 New Flow Divider Valve (Crossover Relief) Available {5097,6307}

1999/08/30 New Shields Now Available {7167}

1999/08/30 New Bracket Assembly Available For Wheel Chocks {0374}

1999/08/30 Some Small Truck Windshield Washer Groups May Have Been Assembled Incorrectly {7306}

1999/08/30 New Turbocharger Groups {1052}