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May 2002 RELOCATION OF SERVICE CENTER FOR 3600 FUEL INJECTORS Announcement Caterpillar is pleased to announce the relocation of the 3600 Fuel Injector Service Center from Booneville, MS to Caterpillar?s Fuel Injector Remanufacturing facility located in Nuevo Laredo, Mexico effective June 01, 2002. This Service Center provides a 3600 Fuel Injector ?Repair and Return? service, principally for dealers in North and South America. This move will in no way effect the excellent service Dealers have come to expect from this program. Injectors in transit to the Boonville, MS facility will be redirected to the Nuevo Laredo facility. Program Dealers can continue to send their 3600 injectors, tagged with Caterpillar? form number 00040279-00 directly to the new address listed below. New forms are being printed with a corrected ship to address. In the interim, Dealers should continue to use the old form. The Dealer will continue to be responsible for freight and insurance to and from the Service Center. The Center will, as in the past, service the injectors and return them, along with an individual certificate of conformity, to wherever the dealer requires. A database with key information on each injector will continue be maintained at the Service Center. The injectors will receive an initial inspection within five days of receipt. Normal turnaround time for the repaired injectors will be 20 ? 30 days. However, should the injectors be required urgently, this can be specified as a special instruction on the shipping tag and accommodated with a premium charge. Special return shipping instructions, such as airfreight, should also be communicated on the shipping tag. If not specified, the repaired injectors will be returned via standard surface freight to the dealer?s main office address. Shipping Location The service provided will be a ?repair and return? service of the customer?s serialized injector, as opposed to a Reman exchange for a customer?s core. The customer will get his own injector back. It will have been completely disassembled with each component inspected, and after re-assembly, 100% tested against new specifications. A technical report will be completed and returned with each injector to help the dealer analyze any fuel system related problems, which if corrected could possibly help extend the life of the injectors. This service does not replace the remanufactured injector program. It complements it as another repair option offered at a price comparable to the competition. The dealer may choose to have the injectors cleaned or repaired. Or, depending on the need, a remanufactured injector can still be purchased. In this case the Service Center will notify the dealer and transfer the core to Reman, establishing a core credit for the dealer. This Service Center will provide one more way to lower the customer?s owning and operating expenses. Price A flat labor charge of $200 US plus any new components replaced will be billed to the dealer on a miscellaneous invoice. All seals and o?rings are always replaced. Return freight will be shipped ?Freight Collect? via the dealers specified shipper. Warranty The Service Center will, as before, warrant the serviced unit injectors to be free from defects in material and workmanship for a period of six months. Any suspected defective injectors should be returned directly back to the Service Center with a detailed explanation of the problem. Core Management Please refer to the Caterpillar Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date. In the meantime, please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list of parts in a Core Acceptability Family (CAF) and related part number detail. For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information). If you have any questions regarding core return processing, feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address -- reman_core_operations@cat.com. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help@cat.com. |
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