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March 2002
REMANUFACTURED RADIATORS NOW AVAILABLE FOR INDUSTRIAL
APPLICATIONS Announcement
Caterpillar is announcing the addition of Caterpillar? Remanufactured
Radiators. These bolted core radiators are available for a number of
machine and industrial applications. Coverage
The addition of Caterpillar Remanufactured radiators will provide
dealers with an additional repair option to support their customers. The
new part number and its Reman equivalent is shown below. See the
radiators technical supplement, SELD0254, for application information
and additional acceptable cores.
 Features and
Benefits
Caterpillar Remanufactured radiators contain 100% new cores and meet all
critical new part performance specifications, with a same-as-new parts
warranty. Process controls throughout the remanufacturing process ensure
consistent quality. This same-as-new quality is available at a fraction
of new part prices to help lower the customer?s overall owning and
operating costs. In addition, worldwide availability through the
Caterpillar distribution system minimizes customer downtime.
Availability
All of these radiators are currently available for order. Caterpillar
has established distribution-center inventory levels based upon
estimated normal demand. Dealer input can help better allocate this
material. If you expect to have a significant demand for these new
Caterpillar remanufactured components, please provide your Caterpillar
(subsidiary) marketing organization?s Reman contact, or your Caterpillar
district representative, with your forecasted part number requirements
by month in advance to help ensure components are available to meet your
needs. Core Acceptance
Core acceptance for Caterpillar Remanufactured radiators is simple,
visual and requires no special tools. To receive full core refund, the
radiator core must be:
? Fully assembled and complete
? Acceptable Caterpillar part number
? Returned in the original shipping container
? Drained of all fluids
? Have no non-operational damage See Core Acceptance
Guideline SELD0252 for complete details. Core
Management
Please refer to the Caterpillar Core Management Information System (CMIS
2) Parts Information application describing all REMAN part/CAF and
related information. Also refer to other CMIS 2 inquiry applications
such as Customer Profiles, Inspection Reason Codes, Inspection Line
Inquiry, Add Charge Information, Entitlement Activity, Entitlement
Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging
Grief; and Reporting to properly manage core returns and monitor
inspection performance. This information will be available to all
dealers worldwide after your CMIS 2 conversion date. In the meantime,
please continue to use the current CMIS Entitlement Parts Inquiry Screen
describing the list of parts in a Core Acceptability Family (CAF) and
related part number detail. For the latest updates of
Reman Policies and Core Management (SELD0122), Core Management Systems &
Operations Procedures (SELD0040), and Shipping Instructions (SELD0039),
go to the Reman website and click on Procedures and Policies (listed
under Reman Program Information). If you have any
questions regarding core return processing, feel free to call Corinth
toll free at (800) 537-2928. For assistance with technical questions,
call the Peoria Reman Customer Satisfaction Hot Line also toll free at
(888) 88-REMAN or use our E-mail address--Reman_Help@cat.com.
Warranty
Refer to the appropriate Caterpillar warranty statement. |
