CHANGE OF CORE ACCEPTANCE FOR C10 ENGINES Caterpillar

   July 2002  

CHANGE OF CORE ACCEPTANCE FOR C10 ENGINES

Program

Caterpillar announces a change to the core acceptance guidelines for C10 engines. Effective July 1, 2002, full credit core upgrade charges are as follows:

Upgrade charges will not be assessed in situations where damaged core charges are applicable. Normal core deposit transactions will apply.

Example

If a C12 engine is ordered and a full credit C10 engine is returned, the $750 upgrade charge is assessed on the C10 core as follows:
 

However, if the returned C10 core is damaged and qualifies for only partial credit, normal core refund transactions will be processed and the damaged core charge will supersede the upgrade charge.

Like Damaged Core Charges, Upgrade Charges represent the replacement value of parts required to build a product when components from the returned core cannot be used. Upgrade charges help to maintain a viable remanufacturing program that provides high quality and readily available products for the customer. In turn, the customer enjoys the performance, economy, and many other benefits of Caterpillar engines that incorporate the latest critical engineering changes applicable.

Core Acceptance

All engines returned as cores must meet the core acceptance guidelines identified in ?Core Acceptance Criteria?, SELD0019 and ?Core Inspection Checklist?, SELD0020.

Core Management

Please refer to the Caterpillar? Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date. In the meantime, please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list of parts in a Core Acceptability Family (CAF) and related part number detail.

For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information).

If you have any questions regarding core return processing, feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address -- reman_core_operations@cat.com. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help@cat.com.