PRODUCT SUPPPORT PROGRAM FOR REPLACING THE EXTERIOR SOUND FILM ON CERTAIN CS44 AND CP44 VIBRATORY SOIL COMPACTORS Caterpillar

PRODUCT SUPPPORT PROGRAM FOR REPLACING THE EXTERIOR SOUND FILM ON CERTAIN CS44 AND CP44 VIBRATORY SOIL COMPACTORS

Usage:

REBE8558-00

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18Jul2012

O-352

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*Priority*	PRODUCT SUPPPORT PROGRAM FOR REPLACING THE EXTERIOR SOUND FILM ON CERTAIN CS44 AND CP44 VIBRATORY SOIL COMPACTORS
7557 7000		PI32060

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32060" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32060" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Jan2013	31Jul2013

PROBLEM

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The exsting 205-3236 Film needs to be replaced with a 2053235/">205-3235 Film on certain on CS44 and CP44 Vibratory Soil Compactors.

AFFECTED PRODUCT

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Model	Identification Number
CS44	M4S00100-00106, 108-116, 118-119, 121-125, 127, 129-131, 138-139, 142-143, 145-146, 148-149, 151-154, 159-160, 165-169

PARTS NEEDED

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Qty	Part Number	Description
1	2053235	FILM-EXTERIOR (See Rework Procedure to Order)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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See rework procedure.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXTERIOR SOUND FILM GROUP ON CERTIAN CS44 AND CP44 Vibratory Soil Compactors

MODELS INVOLVED - CS44 and CP44 Vibratory Soil Compactors

Dear Caterpillar Product Owner:

The 205-3236 Exterior Film needs to be replaced on the products listed below. The film needs to be replaced with a 2053235/">205-3235 Exterior Film. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 18Jul2012 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 18Jul2012 Service Letter

Rework Procedure

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Contact Bruno Pellicer to request a new 2053235/">205-3235 Exterior Film Group. Bruno's e-mail is Pellicer_Bruno_M@cat.com or 33 344 691023
Provide Bruno with the following information:
1. Dealership Name/Code
2. Dealership Contact
3. Dealership Contact Person's Phone Number
4. Complete Shipping Address including zip or postal code and country to ship to.

After the 2053235/">205-3235 Exterior Film Group has been received, remove the 205-3236 Exterior Film Group from the side of the cab or the side of the platform. See image 1.1.1

Install the new 2053235/">205-3235 Exterior Film group on the side of the cab or the side of the platform where the 205-3236 Exterior Film was placed. See image 1.1.2

Please follow the guidelines below to obtain a new EEC (Declaration of Conformity) that is required per the EU mandated guidelines.

1. Provide Bruno with a photograph of the new 2053235/">205-3235 Exterior Film Group that shows the 2053235/">205-3235 Exterior Film Group has been installed.
2. Once received, it will be reviewed for approval and a new EEC (Declaration of Conformity) will be created and shipped out UPS Next-Day/DHL Express.

Provide Bruno with the following information to obtain a new EEC (Declaration of Conformity:
1. Dealership Name/Code
2. Dealership Contact
3. Dealership Contact Person's Phone Number
4. Complete Shipping Address including zip or postal code and country to ship to.