PRODUCT SUPPORT PROGRAM FOR REPLACING/REPAIRING THE BOOM ON CERTAIN E2-SERIES BACKHOE LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING/REPAIRING THE BOOM ON CERTAIN E2-SERIES BACKHOE LOADERS

Usage:

REBE8525-00

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17Jul2012

U-375

A-298

D-327

O-344

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING/REPAIRING THE BOOM ON CERTAIN E2-SERIES BACKHOE LOADERS
6501		PS52258

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52258" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jul2014

PROBLEM

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The weld around the nose casting on the existing boom assembly can crack causing the weld to fail on certain E2-Series Backhoe Loaders.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
442E	EME00150-00256
444E	NBA00150-00382

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*****Group 2*****
422E	MAW00150-01686
428E	DPH00150-00687, 689-4141
432E	JBA00150-02459
434E	SEF00150-00288, 319-556 SJL00150-00398, 426-666

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3194505	BOOM AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3582307	BOOM AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to REHS7704, Special Instruction, "Special Instruction For Repairing The Welded Joint Of The Boom Nose Section On E2 - Series Backhoe Loaders" , for the Rework Procedure.

Inspect the boom. The boom assembly will either need to be replaced or repaired.

The new boom assemblies also have the improved weld process as per the Special Instruction, this will prevent future failures. Refer to Image1, Image2, and Image3.

Image1 is a view of the boom nose casting weld failure.

Image2 is a view of the old design single pass cap.

Image3 is a view of the new weld design on the nose casting. The double pass cap is a new design that will reduce the risk of poor quality weld.

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Image1

Image2

Image3

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-3000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-6000 hrs, 25-35 mo	33.0%	34.0%	0.0%	33.0%	50.0%	33.0%

NOTE: This is a 10.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
If the boom is being repaired instead of being replaced, an additional 20.0 hours salvage labor may be added for completing this work.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-36 mo	33.0%	34.0%	0.0%	33.0%	50.0%	33.0%

NOTE: This is a 10.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
If the boom is being repaired instead of being replaced, an additional 20.0 hours salvage labor may be added for completing this work.