PRODUCT SUPPORT PROGRAM FOR RECAULKING THE CANOPY ASSEMBLY ON CERTAIN C, C2, AND D-SERIES SKID STEER LOADERS, MULTI TERRAIN LOADERS, AND COMPACT TRACK LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR RECAULKING THE CANOPY ASSEMBLY ON CERTAIN C, C2, AND D-SERIES SKID STEER LOADERS, MULTI TERRAIN LOADERS, AND COMPACT TRACK LOADERS

Usage:

REBE8524-00

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17Jul2012

U-376

A-299

D-328

O-345

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR RECAULKING THE CANOPY ASSEMBLY ON CERTAIN C, C2, AND D-SERIES SKID STEER LOADERS, MULTI TERRAIN LOADERS, AND COMPACT TRACK LOADERS
7000 7301		PS43654

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43654" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jul2014

PROBLEM

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The existing 345-9450 and 258-4200 Canopy Assembly can leak water on certain C, C2, and D-Series Skid Steer Loaders, Multi Terrain Loaders, and Compact Track Loaders. If the canopy assembly belongs to the affected serial number, it may fail to seal against water egress.

AFFECTED PRODUCT

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Model	Identification Number
246C	JAY06766, 6781-6783, 6785-6987, 6989-7006, 7008-7010, 7013-7014, 7016-7017, 7020-7023, 7025-7209, 7211-7226, 7232-7272, 7275-7277, 7280, 7283, 7289-7293, 7295-7311, 7313-7322, 7324-7390, 7392-7393, 7395-7431, 7433-7450, 7452-7455, 7458-7474, 7476-7487, 7490, 7492, 7494, 7496-7499, 7502-7508, 7510-7511, 7513-7518, 7520-7543, 7546-7576, 7578-7587, 7589-7591, 7593-7596, 7600, 7614, 7624, 7661-7695
256C	DWS01994-01995, 1997-2033, 2200-2211, 2214-2215, 2223, 2225-2226, 2232-2233
262C	MST05146, 5148-5153, 5155-5290, 5292-5365, 5600-5618, 5621
262C 2	TMW00150-00211, 213, 215-228, 230, 242, 245-259, 262-266, 268-363, 365-366, 368-420, 422-423, 432, 440, 449-453, 455, 458-464, 466-467, 469-475, 524, 534, 541-577
272C	RED02811-02812, 2814-2925
272D	GSL00210-00287, 290-307, 323, 328-335
272D XHP	SHY00200-00260, 262-292, 294-305, 316-318
277C	JWF02742, 2744-2792, 3000-3001
277C 2	MET00155-00170, 176, 178-201, 203-227, 229, 238-241
279C	MBT03003-03004, 3006-3148, 3150-3218, 3500-3505
279C 2	KWB00160-00200, 203-231, 233-236, 238-239, 242, 244-249, 251-252, 254, 256-297, 299-303, 305-344, 346-375, 377-392, 395, 398, 415, 418-421, 457, 463, 467-491
287C	MAS02212-02213, 2215-2256, 2500-2501
287C 2	SSB00165-00229
289C	JMP02978, 2980-2984, 2986-3136, 3138-3197, 3200-3202, 3400-3402
289C 2	RTD00170-00188, 190-201, 203-207, 209-215, 217-223, 225-257, 259-264, 266-270, 273-274, 278, 280-287, 289, 293-294, 296, 299, 302-303, 312-331, 333-416, 418-420, 422-446, 450, 452, 454, 456, 460-462, 466-467, 479, 483-497, 499-503, 505-506, 530, 540-550, 552-557
297C	GCP01877-01889
299C	JSP02169, 2174, 2176-2322
299D	HCL00220-00274, 276-277, 279-289, 308-314
299D XHP	NLC00240-00326, 328-376, 378-386, 388-390, 392-393, 409-413

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-1500 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 0.5-hour job
0.5 hour is allowed for inspection and an additional 0.5 hour will be allowed for replacement of the caulk. $10 miscellaneous cost will be allowed for caulk and rags.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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1. Inspect the caulk in locations shown in Image 1.1.1. for evidence of cracked sealant along the seam as shown in Image 1.1.2. Proceed with this Rework Procedure if you find evidence of cracked sealant in the seam.

Image1.1.1

Image1.1.2

2. Before starting this Rework Procedure, raise the lift arm and install safety brace, this will provide clear access to the caulking area. Use appropriate ladder system to access the top of the cab. Refer to Image1.2.1.

Image1.2.1

3. There are three seams that need to be reworked. Refer to Image1.3.1. Tape off the seams in order to protect the painted surface. Refer to Image1.3.2.

Image1.3.1

Image1.3.2

4. Loosen the caulk from the seam using a putty knife. Refer to Image1.4.1. Start by running the putty knife down the inside and outside edges of the seam.

5. Using a putty knife, remove loosened caulk from the seam. Refer to Image1.4.1. Ensure that the area is clean by blowing the seam out with air.

Image1.4.1

6. Re-caulk seam with Loctite 5512 (black caulk) or 3M 740 (black caulk). Refer to Image1.5.1.

7. Use a clean rag or tube wipes in order to push the sealant into the seam. Refer to Image1.5.2.

Image1.5.1

Image1.5.2

8. Remove the tape from the caulk seam by pulling the tape away from seam. Refer to Image1.6.1.

9. If necessary, clean the areas around the caulk seams using Prosat Solvent Wipes or similar solvent wipes. Refer to Image1.6.2. Make sure to stay out of the seam itself.