PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL LEVEL GAGES FOR THE FRONT ENGINE, REAR ENGINE, AND ENGINE COUPLING ON CERTAIN 797B OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL LEVEL GAGES FOR THE FRONT ENGINE, REAR ENGINE, AND ENGINE COUPLING ON CERTAIN 797B OFF-HIGHWAY TRUCKS

Usage:

REBE3212-00

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19May2008

U-270

A-220

D-219

O-241

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL LEVEL GAGES FOR THE FRONT ENGINE, REAR ENGINE, AND ENGINE COUPLING ON CERTAIN 797B OFF-HIGHWAY TRUCKS
1326		PI31503

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31503" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31503" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Nov2008	31May2009

PROBLEM

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The existing oil gages for the front engine, rear engine, and engine coupling can bend while inserting in the guide tube. The oil level gages can also vibrate out and allow dirt entry.

AFFECTED PRODUCT

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Model	Identification Number
797B	JSM00123-00353

PARTS NEEDED

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Qty	Part Number	Description
1	0L1143	BOLT
5	4F3765	GASKET-SHAFT
2	4P0692	CLAMP AS
1	9M8406	CLIP (As required)
1	3102230	TUBE AS-GA GUIDE
1	3105193	TUBE AS-GA GUIDE
1	3105194	TUBE AS-GA GUIDE
1	3128847	GAGE AS-OIL LVL
1	3275158	GAGE AS-OIL LVL
1	3275159	GAGE AS-OIL LVL
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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The oil level gages for the front engine, rear engine, and engine coupling need to be replaced on certain 797B Off-Highway Trucks.

Procedure:

Front Engine:
In the 209-5266 Gage Group Oil Level - Front, replace the 275-8504 Tube with the 310-5193 Guide Tube using two 4F-3765 gaskets. In the 209-5267 Guard group, replace the 9M-8406 Clip if worn. Replace the 251-6413 Gage with the 327-5158 Oil Level Gage ? Front.

Rear Engine:
In the 278-0541 Gage Group Oil Level ? Rear, replace the 281-6783 Tube with the 310-2230 Guide Tube using two 4F-3765 Gaskets. Replace the 134-6286 Gage with the 312-8847 Oil Level Gage ? Rear.

Coupling:
In the 188-4755 Gage Group Oil level ? Coupling, replace the 188-4753 Tube with the 310-5194 Guide Tube using a 4F-3765 Gasket. The 6V1572 and 6V1573 Clips may have to be reoriented to install the clamps. Lubricate the grommet with O-ring lubricant to allow positioning. Move the 188-4692 Bracket to the other side of the 6V-1572 and 6V1573 Clips using the existing hardware. Replace the 9M-8406 Clip with (2) 4P-0692 clamps using a 0L-1143 Bolt, (2) 5M-2894 Washers (reuse), and a 9S-8752 Nut (reuse). Replace the 251-6414 Gage with the 327-5159 Oil Level Gage ? Coupling.

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Image1

OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job
For Parts Stock or Dealer Exchange engines use the appropriate 99Z identification number.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL LEVEL GAGES ON CERTAIN 797B OFF-HIGHWAY TRUCKS

MODELS INVOLVED - 797B

Dear Caterpillar Product Owner:

The Oil Level Gages (dipsticks) need to be replaced on the products listed below. The existing Oil Level Gages can bend while being inserted into the guide tube and can vibrate out allowing dirt entry. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 19May2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 19May2008 Service Letter