PRODUCT SUPPORT PROGRAM FOR REPAINTING CERTAIN 12H, 120H, 135H, AND 140H ON MOTOR GRADERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPAINTING CERTAIN 12H, 120H, 135H, AND 140H ON MOTOR GRADERS

Usage:

REBE3143-00

15Feb2008


D-63

 
After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPAINTING CERTAIN 12H, 120H, 135H, AND 140H ON MOTOR GRADERS

7559 7000 7405 7557
PS51449
NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51449" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

28Feb2010

PROBLEM

Certain 12H, 120H, 135H, and 140H Motor Graders may have paint peeling and rust beneath the paint.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
140H  CCA01124, 1151, 1161, 1166, 1169, 1182, 1191, 1193-1194, 1198, 1207, 1219-1220, 1348, 1351, 1365, 1373, 1376, 1379-1380, 1406-1407, 1409-1410, 1471, 1475-1477, 1559-1562, 1566-1568, 1617, 1691-1692, 1701, 1706, 1723-1726, 1728, 1766-1767, 1769-1770, 1777, 1857-1858, 1972, 1975, 1980-1983, 1986, 1995, 2078-2079, 2340-2344, 2350, 2371, 2375-2379, 2412, 2444-2447, 2461, 2467, 2513-2514, 2518-2523, 2526, 2528, 2530, 2534, 2536, 2665, 2741-2742, 2752-2755, 2841, 2851, 2855, 2861, 2876, 2883, 2915, 2920, 2928, 2934, 2943, 2949, 3010, 3025, 3027, 3034, 3039-3040, 3045-3046, 3050, 3055, 3060-3061, 3063, 3066-3067, 3072-3073, 3079, 3171, 3174-3175, 3184, 3186, 3324-3326, 3375-3379, 3390, 3470-3472, 3486, 3495, 3502, 3506-3512, 3514, 3571, 3573, 3576, 3609-3613
*******Group  2*******
12H  CBK00376-00377, 380, 422, 434, 471, 514, 557-558, 560, 562, 564-569, 572-574, 576, 594, 606, 643, 647, 653, 661, 668, 670-671, 676-679, 684, 690, 693-699, 710-711, 713-716, 718-721, 725, 746-757, 763-766, 800-809, 815, 834-839, 845-849, 854-861, 868-872, 874-881, 885, 895-897, 899, 901, 903-908, 917-926, 928-929, 940-941, 944-954, 963-964, 968-977, 990, 996-1006, 1030-1036, 1057-1060, 1063-1064, 1088-1090, 1097-1103, 1105-1106, 1111-1112, 1119-1121, 1124, 1126-1129, 1132-1140, 1152, 1154, 1157, 1162, 1164-1167, 1179, 1182, 1192-1198, 1201-1205, 1211-1214, 1234, 1244, 1260, 1269, 1271, 1277, 1281, 1283, 1287, 1289-1294, 1296, 1298-1305, 1318, 1323, 1326, 1329, 1331-1333, 1340-1341, 1345-1353, 1358-1365, 1368-1369, 1377, 1380, 1384-1387, 1389-1390, 1394-1401, 1409-1411, 1413-1414, 1416-1417, 1420, 1435-1436, 1442-1444, 1448, 1455-1458, 1465-1467, 1470-1475, 1483, 1488-1497, 1501-1502, 1506-1508, 1511-1512, 1516-1517, 1526-1528
*******Group  3*******
120H  CAF00309, 470, 493, 511-512, 520-521, 536-539, 560-561, 563-564, 606, 619, 632-633, 644-646, 663-664, 685, 688, 693, 715-717, 722, 736, 743, 745, 748, 787, 794-795, 797, 981, 989-990, 994, 1007
*******Group  4*******
135H  CBC00206, 235, 239, 241, 257-258, 282, 291

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
2 1150788 FILM-STRIPE
2 1845073 FILM-STRIPE
2 1845076 FILM-STRIPE
1 2011055 FILM-CATERPILLAR
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
2 1163196 FILM-STRIPE(12H)
2 1845073 FILM-STRIPE
2 1845076 FILM-STRIPE
1 2011055 FILM-CATERPILLAR
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
1 1166276 FILM-STRIPE
1 1166277 FILM-STRIPE
2 1845076 FILM-STRIPE
1 2011055 FILM-CATERPILLAR
2 2019622 FILM-STRIPE
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 4*******
1 1166274 FILM-STRIPE
1 1166275 FILM-STRIPE
1 1845076 FILM-STRIPE
2 2019622 FILM-STRIPE
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Obtain district service representative approval to implement this program. Assure the use of Manufacturing Practice ML1006 by dealer for prime product storage for periods longer than 30 days.

Take detailed photos of areas that require repainting. These photos will need to be submitted to warranty for claim approval.

Sand and remove any rust in the localized areas or entire machine as appropriate and approved by the district service representative. Phosphatise and respray. Install decals or films as required.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-1200 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
1201-3600 hrs,
13-36 mo 
33.0%
25.0%
0.0%
25.0%
50.0%
50.0%
 NOTE: This is a 30.0-hour job for Group 1
Note: This is a 30-hour job maximum. The District Service Representative will approve the amount of hours that can be claimed on each of the motor graders.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-1200 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
1201-3600 hrs,
13-36 mo 
33.0%
25.0%
0.0%
25.0%
50.0%
50.0%
 NOTE: This is a 30.0-hour job for Group 2
Note: This is a 30-hour job maximum. The District Service Representative will approve the amount of hours that can be claimed on each of the motor graders.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-1200 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
1201-3600 hrs,
13-36 mo 
33.0%
25.0%
0.0%
25.0%
50.0%
50.0%
 NOTE: This is a 30.0-hour job for Group 3
Note: This is a 30-hour job maximum. The District Service Representative will approve the amount of hours that can be claimed on each of the motor graders.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-1200 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
1201-3600 hrs,
13-36 mo 
33.0%
25.0%
0.0%
25.0%
50.0%
50.0%
 NOTE: This is a 30.0-hour job for Group 4
Note: This is a 30-hour job maximum. The District Service Representative will approve the amount of hours that can be claimed on each of the motor graders.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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