PRODUCT SUPPORT PROGRAM FOR REPLACING TORSION AXLES ON CERTAIN 297C MULTI TERRAIN LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING TORSION AXLES ON CERTAIN 297C MULTI TERRAIN LOADERS

Usage:

REBE3070-00

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08Apr2008

U-180

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING TORSION AXLES ON CERTAIN 297C MULTI TERRAIN LOADERS
3282		PS51472

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51472" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2011

PROBLEM

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The existing torsion axles can bend or twist on certain 297C Multi Terrain Loaders. If the existing torsion axles bend, it can cause uneven track wear and uneven wheel loading.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
297C	GCP00206-00214, 217-254, 258

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*****Group 2*****
297C	GCP00278

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*****Group 3*****
297C	GCP00256, 751

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*****Group 4*****
297C	GCP00750

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*****Group 5*****
297C	GCP00215-00216, 257, 261-262

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*****Group 6*****
297C	GCP00259

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*****Group 7*****
297C	GCP00255, 279-280

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*****Group 8*****
297C	GCP00275-00276, 281-282, 294-295

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*****Group 9*****
297C	GCP00260, 408

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*****Group 10*****
297C	GCP00274, 277, 283-284, 286-290, 346

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*****Group 11*****
297C	GCP00264, 266-272

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
26	3E4356	WASHER-HARD
8	7X0550	WASHER-HARD
8	8T4132	NUT
12	8T4183	BOLT
18	8T4193	BOLT
8	8T4223	WASHER-HARD
4	8T4910	BOLT
1	2583132	AXLE AS.-FRONT
1	2583133	AXLE AS.-FRONT
1	2583134	AXLE AS.-REAR
1	2583135	AXLE AS.-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
17	3E4356	WASHER-HARD
6	7X0550	WASHER-HARD
4	8T4132	NUT
2	8T4183	BOLT
13	8T4193	BOLT
6	8T4223	WASHER-HARD
4	8T4910	BOLT
1	2583132	AXLE AS.-FRONT
1	2583134	AXLE AS.-REAR
1	2583135	AXLE AS.-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
17	3E4356	WASHER-HARD
6	7X0550	WASHER-HARD
4	8T4132	NUT
2	8T4183	BOLT
13	8T4193	BOLT
6	8T4223	WASHER-HARD
4	8T4910	BOLT
1	2583133	AXLE AS.-FRONT
1	2583134	AXLE AS.-REAR
1	2583135	AXLE AS.-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
8	3E4356	WASHER-HARD
4	7X0550	WASHER-HARD
8	8T4193	BOLT
4	8T4223	WASHER-HARD
4	8T4910	BOLT
1	2583134	AXLE AS.-REAR
1	2583135	AXLE AS.-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
13	3E4356	WASHER-HARD
4	7X0550	WASHER-HARD
4	8T4132	NUT
2	8T4183	BOLT
9	8T4193	BOLT
4	8T4223	WASHER-HARD
2	8T4910	BOLT
1	2583133	AXLE AS.-FRONT
1	2583135	AXLE AS.-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 6*****
13	3E4356	WASHER-HARD
4	7X0550	WASHER-HARD
4	8T4132	NUT
2	8T4183	BOLT
9	8T4193	BOLT
4	8T4223	WASHER-HARD
2	8T4910	BOLT
1	2583133	AXLE AS.-FRONT
1	2583134	AXLE AS.-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 7*****
13	3E4356	WASHER-HARD
4	7X0550	WASHER-HARD
4	8T4132	NUT
2	8T4183	BOLT
9	8T4193	BOLT
4	8T4223	WASHER-HARD
2	8T4910	BOLT
1	2583132	AXLE AS.-FRONT
1	2583134	AXLE AS.-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 8*****
9	3E4356	WASHER-HARD
2	7X0550	WASHER-HARD
4	8T4132	NUT
2	8T4183	BOLT
5	8T4193	BOLT
2	8T4223	WASHER-HARD
1	2583132	AXLE AS.-FRONT
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 9*****
9	3E4356	WASHER-HARD
2	7X0550	WASHER-HARD
4	8T4132	NUT
2	8T4183	BOLT
5	8T4193	BOLT
2	8T4223	WASHER-HARD
1	2583133	AXLE AS.-FRONT
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 10*****
4	3E4356	WASHER-HARD
2	7X0550	WASHER-HARD
4	8T4193	BOLT
2	8T4223	WASHER-HARD
2	8T4910	BOLT
1	2583134	AXLE AS.-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 11*****
4	3E4356	WASHER-HARD
2	7X0550	WASHER-HARD
4	8T4193	BOLT
2	8T4223	WASHER-HARD
2	8T4910	BOLT
1	2583135	AXLE AS.-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Upon single axle failure, please replace all affected axles per serial number in attached groups.

For remove and install information please reference:

KENR5197 sections "Undercarriage - Remove", "Axle (Front) - Remove and Install", "Axle (Rear) - Remove and Install", and "Undercarriage - Install" for disassembly and assembly instructions.

KENR5195 section "Undercarriage Axle and Mounting"

Mounting spacers and washers (parts 230-3729, 230-3730, 258-3009, & 258-3013) should be retained and reused for axle install. All other hardware is provided. See Part Number 258-3010 "Mounting Group - Axle" in Parts Identification section for machine.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-1500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 16.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-1500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 14.0-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-1500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 14.0-hour job for Group 3

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-1500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 12.0-hour job for Group 4

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-1500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 12.0-hour job for Group 5

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 6*****
0-1500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 12.0-hour job for Group 6

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 7*****
0-1500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 12.0-hour job for Group 7

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 8*****
0-1500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 10.0-hour job for Group 8

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 9*****
0-1500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 10.0-hour job for Group 9

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 10*****
0-1500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 10.0-hour job for Group 10

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 11*****
0-1500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%