Certain 7 inch and 13 inch Cat® Marine Displays May Fail to Boot Up {7490} Caterpillar

Electric Power Generation

C18 MAR GENSET (S/N: SSM1-UP; SSW1-UP)

Engine

3512C (S/N: PXE1-UP; PXX1-UP)

C18 (S/N: TNA1-UP; JLE1-UP; T2R1-UP)

Generator Set

C32 GEN SET (S/N: GM21-UP)

Industrial Engine

C9.3 (S/N: C931-UP; CP91-UP)

Marine Engine

C12 MARINE (S/N: NFL1-UP)

C12.9MARENG (S/N: PC71-UP; TPJ1-UP)

C32 MARINE (S/N: AX21-UP; ZP21-UP; ZP31-UP; RPM1-UP; PWT1-UP; RNY1-UP)

C7.1 MARINE (S/N: JEZ1-UP)

C8.7 (S/N: CS71-UP)

CT220-CT600 (S/N: RDH1-UP)

Introduction

The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified below.

Problem

A firmware issue is causing certain displays to not boot up properly.

The part numbers and serial numbers for the monitor displays impacted are listed in Table 1.

Solution

Show/hide table

Do not operate or work on this product unless you have read and understood the instruction and warnings in the relevant Operation and Maintenance Manuals and relevant service literature. Failure to follow the instructions or heed the warnings could result in injury or death. Proper care is your responsibility.

Note: Send the monitor display serial numbers before failure. The monitor display serial numbers cannot be recovered once the monitor displays go blank.

If the monitor displays that fall in the ranges laid out above, provide a list of impacted engine serial numbers back to Tomlinson_bart_j@cat.com for inclusion to the project.

Flash the monitor display with the 577-7187 Monitor Software Gp, refer to Engine News, M0106477, New Software is Now Available for Certain 7 inch and 13 inch Cat® Marine Displays.