PRODUCT SUPPORT PROGRAM FOR REWORKING THE FINAL DRIVES WITH MUD GUARD SEALS ON CERTAIN D11R, D11R CD, AND D11T TRACK-TYPE TRACTORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE FINAL DRIVES WITH MUD GUARD SEALS ON CERTAIN D11R, D11R CD, AND D11T TRACK-TYPE TRACTORS

Usage:

REBE8431-00

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19Sep2012

B090
B092
B094
B095
B150
B151
B154
B158

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REWORKING THE FINAL DRIVES WITH MUD GUARD SEALS ON CERTAIN D11R, D11R CD, AND D11T TRACK-TYPE TRACTORS
7561 4052 4050		PS90127

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NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90127" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Sep2014

PROBLEM

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The existing final drive seals on certain D11R, D11R CD, and D11T Track-Type Tractors are more susceptible to contamination than acceptable. Updated mud guard seals can be installed in these tractors at rebuild time.

AFFECTED PRODUCT

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Model	Identification Number
D11R	7PZ00299, 303, 346, 377, 394, 406, 409, 432, 436-437, 455, 466, 477, 482, 518, 571, 629, 632, 639, 641-642, 661, 699, 876, 879-880, 987, 1007, 1023, 1030, 1040, 1103, 1150, 1152, 1219, 1281, 1327, 1330, 1337, 1398, 1432, 1511, 1514, 75019 9TR00213, 235, 253, 268, 309, 312, 314, 346-347, 382, 384-385, 408, 434, 463, 466, 75003
D11R CD	9XR00149, 170, 173, 176, 178, 183, 189 AAF00146, 149, 156, 187, 228, 250
D11T	GEB00213, 385, 431

PARTS NEEDED

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Qty	Part Number	Description
12	2D4534	BOLT
2	2R0098	SEAL-O RING
1	2462941	RING
1	2462942	RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to Special Instruction REHS2815 "Installation of Improved Final Drive Seals".

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-20000 hrs, 0-60 mo	100.0%	0.0%	0.0%	100.0%	0.0%	0.0%

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NOTE: This is a 0.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
No labor will be allowed. This letter is only to be applied at rebuild time for the final drives.

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