PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SFWR GP-A5007 SOFTWARE ON CERTAIN AD55B UNDERGROUND ARTICULATED TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SFWR GP-A5007 SOFTWARE ON CERTAIN AD55B UNDERGROUND ARTICULATED TRUCKS

Usage:

REBE8417-00

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29May2012

U-281

D-240

O-254

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SFWR GP-A5007 SOFTWARE ON CERTAIN AD55B UNDERGROUND ARTICULATED TRUCKS
7620		PI32040

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32040" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32040" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Nov2012	31May2013

PROBLEM

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The existing transmission software needs to be replaced on certain AD55B Underground Articulated Trucks. The existing software can cause lockup clutch to disengage.

AFFECTED PRODUCT

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Model	Identification Number
AD55B	JNW00101-00246, 248-257

PARTS NEEDED

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Qty	Part Number	Description
1	3963178	SFWR GP-A5007
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to service manual if/as necessary.
Remove existing 3615563 Transmission Software and replace with new 3963178 Transmission Software.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SFWR GP-A5007 SOFTWARE ON CERTAIN AD55B UNDERGROUND ARTICULATED TRUCKS

MODELS INVOLVED - AD55B Underground Articulated Trucks

Dear Caterpillar Product Owner:

The existing transmission software needs to be replaced on the products listed below. The existing software can cause lockup clutch to disengage. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 29May2012 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 29May2012 Service Letter