PRODUCT SUPPORT PROGRAM FOR REPLACING THE MUFFLER BRACKET ASSEMBLY ON CERTAIN 365CL, 365CL FS, AND 365CL MH EXCAVATORS
Usage:
REBE2513-00
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| 29Jan2008 |
U-51
A-43
D-41
O-46
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| After Failure Only Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR REPLACING THE MUFFLER BRACKET ASSEMBLY ON CERTAIN 365CL, 365CL FS, AND 365CL MH EXCAVATORS |
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| 1062 | PS51437 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51437" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Jan2010 |
PROBLEM
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| The existing 266-6181 or 310-9517 Muffler Bracket Assembly can crack on certain 365CL, 365CL FS, and 365CL Excavators. The failure results in a crack on the bracket where the U bolt holding the exhaust muffler is bolted on. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 365C L | ELC00156-00377 MCS00178-00191, 193-454 MCY00185-00431 MEM00171-00274 |
| 365C L FS | PAR00250-00267 |
| 365C L MH | GWC00226-00228 |
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| *******Group 2******* | |
| 365C L OEM | GSZ00101-00103, 116-130 |
| CIPI | 0EM01312-01313, 1397, 1417, 1479, 1674-1675, 1682, 1960-1961, 1972-1973 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3109692 | BRACKET AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 3109692 | BRACKET AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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Remove all 266-6181 or 310-9517 Muffler Bracket Assemblies from dealer parts stock. |
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| Change the failed 266-6181 or 310-9517 Muffler Bracket Assembly (see Image 1) with improved 310-9692 Muffler Bracket Assembly. Follow the removal and installation procedure from Disassembly and Assembly Manual, RENR8615, to remove and install the muffler. Tighten to a torque of 50+/-10 Nm on the U-bolt (see Image 2). |
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|
| Image1 |
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| Image2 |
SERVICE CLAIM ALLOWANCES
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Submit one claim for all parts removed from dealer parts stock. |
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| *******Group 1******* | ||||||
0-24 mo |
||||||
25-48 mo |
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| NOTE: This is a 4.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-24 mo |
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25-48 mo |
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| NOTE: This is a 4.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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