Front Strut Sealing System in Front Suspension Group May Fail on 795 AC, 797, 797B, 797F, and 797F XQ Off-Highway Trucks {0756, 7200, 7201} Caterpillar


Front Strut Sealing System in Front Suspension Group May Fail on 795 AC, 797, 797B, 797F, and 797F XQ Off-Highway Trucks {0756, 7200, 7201}

Usage:

797 5YW
Off-Highway Truck/Tractor
795F AC (S/N: ERM1-UP)
797 (S/N: 5YW1-UP)
797B (S/N: JSM1-UP)
797F (S/N: LAJ1-UP; WSP1-UP)

Introduction

The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified.

Problem



Illustration 1g06086364
Front suspension group
(1) 374-3464 U-Cup Seal

The charge in the strut is depleted when oil leaks out of the strut. High loads may act on the truck frame and suspension.

Solution

Caterpillar is aware of this problem, but an interim repair has not been defined.

Replace with same part. Keep the 374-3464 U-Cup Seal, 149-0811 Wear Ring, 149-0812 Wear Ring, 149-0813 Wear Ring, and 347-1758 Wear Ring for "Send-It-Back" parts return request. When returning the part, label the part with a blue warranty tag. Write the seal part number, suspension group number, and part hours on the tag. For further information and questions contact:

Bill Mason
E-mail: mason_william_f@cat.com
Ph: 815–729–6711

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