PRODUCT SUPPORT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN PETEROLEUM PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN PETEROLEUM PRODUCTS

Usage:

TEBE5843-01

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06Mar2017

(Revised 31Jan2018)

U-125

A-85

D-100

O-99

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Before/After	PRODUCT SUPPORT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN PETEROLEUM PRODUCTS
7606 7620		PS45405

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45405" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 06Mar2017 Service Letter. A change was made to the Termination Date.

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TERMINATION DATE

31Mar2018

PROBLEM

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The Product Link devices on certain assets used in the Petroleum business segment with non-current firmware contain bugs affecting data relating to product utilization and performance.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
3508C	LLE00339
3512B	LDF00221
3512C	LDJ00284 LLA00210, 220, 299, 2633, 2636, 3028, 3179, 3443, 3546, 4947, 5084, 5095, 5145 R1A01584, 1586, 1639, 1643
3512C HD	LLK00116-00118 WF300436, 438 WF500170, 465
G3306B	R6S01420, 4201, 5025-5028, 5206-5215 RJ200165
G3406C	R7E00196
G3508B	RBK01426, 1526, 1539, 1592
G3516	3RC01170, 1209 AL700102, 104 N6B00106 WPS00194 WPT01578
G3516B	JEF02947, 2950, 3024, 3335, 3381-3382, 3387-3388, 3399, 3408 N6E00144, 191, 195, 203, 208, 234, 265
G3520B	GLF01108 TPC01155, 1170
G3608	BEN01050
G3612	BKE00786
G3616	BLB00958
SPF343C	RTX00600
SPF743	MLX00101

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*****Group 2*****
3408	78Z00272
C13	LGK22652, 22654
C27	GDS00582, 639
D398B	66B09471

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*****Group 3*****
3512	49Y00691 YAX00256
3512 HD	SK300100, 103
3512B	2AF00809 4AW00405, 464, 489, 535, 708-709, 728, 944, 1319, 1361, 1367, 1722-1723, 1725, 1742-1745 LDE00243, 247, 253, 255-264, 266, 268, 270, 275, 279, 281 LDF00219-00220, 222, 454-458 PTF00623-00624, 626, 654 PTM00248, 423, 726, 776-777, 858, 1054, 2494, 2749, 2754, 2756, 2903-2905 YAM00922
3512C	LDJ00160-00162, 165, 227-244, 247-248, 251-252, 256-260, 262, 275-276, 280-283, 285-289 LLA00231, 233, 768, 839, 842, 950, 960, 981, 1713, 2021, 2076, 2095, 2113, 2153, 2174, 2178, 2183, 2358-2359, 2370, 2481, 2484, 2496, 2505-2506, 2526, 2610, 2613, 2638, 2640, 2748, 2865, 3038, 3180, 3197, 3250, 3515, 3530, 3536, 3538, 3550, 3782, 3864, 3968, 3973, 3977, 4043, 4045, 4050, 4074, 4076-4077, 4081, 4088, 4094-4095, 4097-4098, 4100, 4104-4108, 4196, 4205, 4209, 4234, 4254, 4256-4257, 4398, 4451, 4454-4455, 4459, 4463, 4572, 4574, 4576, 4600, 4603, 4609, 4611, 4771, 4777, 4787, 4860, 4917, 4941, 4953, 4963, 4966, 4970, 4978, 4980-4982, 4991, 4995 LN500100-00102, 111-115 R1A00403, 1196, 1217, 1222, 1291, 1589-1590, 1618, 1623, 1625, 1628, 1633-1634, 1636-1637, 1641, 1646-1649, 1651, 1653-1659, 1661, 1663, 1665-1666, 1668, 1670, 1674, 1941
3512C HD	R1S00833, 1053, 1058, 1098, 1109, 1124, 1134, 1253, 1371, 1450, 1585, 1590 WF300132 WF500370, 419, 540, 717, 744, 811, 896
3516B	1NW00162-00181
3516C	PES00719 SBJ00594
CG137-12	WRX00127
CG137-8	WWF00132, 188-189
G3304	N4F03836
G3306B	R6S00193, 2933, 4769 RJ200118
G3406C	R7E00198-00199, 202, 204, 241-242, 245-246, 248, 257, 270
G3508B	N8C00104-00105, 107-108, 116-117, 133 RBK01275, 1496, 1522, 1536-1538, 1540, 1576, 1579, 1581, 1583, 1588, 1590, 1605, 1610, 1612-1615, 1618-1619, 1621-1622
G3512B	JHH01045 N2S00101, 103
G3516	4EK04802 AL700101, 103 N6C00100, 124 WPS00240 WPW01555, 2213
G3516B	JEF01209, 1579, 1594, 1670, 1977, 2037, 2699, 2875, 2889, 2989, 3059, 3260, 3273, 3329, 3331, 3376, 3380, 3389, 3393-3396, 3398, 3400-3403, 3405 N6E00140, 142-143, 145-148, 150, 152, 155-156, 158, 165, 173, 205, 210, 213, 221, 233, 237, 240, 292, 297, 303, 309, 317, 323, 326, 331-332, 335, 340, 342, 352, 356, 361-363, 372, 391, 395, 400, 406, 408, 411, 413, 423, 432
G3520B	TPC01159, 1171, 1174, 1177-1178, 1180, 1185-1186
G3606	4ZS00467, 2187, 2200, 2203
G3606B	JFE00103-00104, 115, 119, 121-122, 129, 133, 137-140
G3608	BEN01173-01175, 1179, 1183-1185, 1188, 1190-1191, 1198
G3608B	XH700114-00115, 126-127, 130, 132, 135
G3612	BKE00785, 788, 791-792
G3616	BLB00957, 961, 967, 991
G3616B	ZZY00104-00105
SPF743	MLX00103-00107

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*****Group 4*****
3406C	6TB12551
C13	KWJ01458, 1642 LGK04600
C15	C5L06211 CYY01562 LDN00505 LNA01814, 2505, 2532 LZA00154 NAP00379
C18	EKW01527 G4C04882, 4884 N1D00236, 238 WJH03932, 8911 WRH00721, 3319, 4894, 5176, 6065, 6372, 6376, 6378, 6380, 7153, 7156, 7175, 7191, 8687
C27	TWM00698
C9	JSC25099

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*****Group 5*****
CX48-P2300	GDH00402, 627

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*****Group 6*****
1103A-33G1	LEP02589 NL400512
1103A-33TG2	11602397
1104C-44TAG2	NL700149, 233
C2.2	GBE01094, 1110
C4.4	D4D01000, 2047
C6.6	MRW00319, 339

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5269873	PL631 Satellite Radio Flash File
1	5269982	PLE601 Network Manager Flash File (E&T)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5269873	PL631 Satellite Radio Flash File
1	5269982	PLE601 Network Manager Flash File (E&T)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	5269979	PL631 Satellite Radio Flash File
1	5269982	PLE601 Network Manager Flash File (E&T)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	5269979	PL631 Satellite Radio Flash File
1	5269982	PLE601 Network Manager Flash File (E&T)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	5269979	PL631 Satellite Radio Flash File
1	5269982	PLE601 Network Manager Flash File (E&T)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 6*****
1	5269979	PL631 Satellite Radio Flash File
1	5269982	PLE601 Network Manager Flash File (E&T)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Follow the Rework Procedure for the Affected Serial Number to update the Product Link firmware.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-500000 hrs, 0-750 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1
Reasonable Travel Time and Mileage is allowed.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-500000 hrs, 0-750 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 2
Reasonable Travel Time and Mileage is allowed.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-500000 hrs, 0-750 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 0.5-hour job for Group 3

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-500000 hrs, 0-750 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 0.5-hour job for Group 4

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-500000 hrs, 0-750 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 0.5-hour job for Group 5

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 6*****
0-500000 hrs, 0-750 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 0.5-hour job for Group 6

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1 Group Number 2

Prior to visiting the machine or engine:

1. Download all necessary flash files to update the PL631 device and PLE601 device if present.

Note: The Product Link PLE601 Network Manager flash file (P/N: 526-9982) may not be available in SISweb. If the flash file is not available in SISweb then create a GDSN System Technology Service Request (SR). In the request state the Service letter number, and "Requesting the 526-9982 flash file part number for updating the Product Link PLE601 Network Manager". If requesting this part number from GDSN then it is only to be used on the affected serial numbers called out in this service letter.

Note: Cat Electronic Technician (Cat ET) 2015A and an updated Comm Adapter must be used. Depending on the engine installation type, the engine may require the standard Ethernet service cable (425-6889) male to male Ethernet cable to flash the telematics device.

At the machine/engine:

2. If the Product Link PLE601 Network Manager is present then flash with the 526-9982 (or newer) flash file.

3. If the Product Link PL631 Satellite Radio is present then flash with the 526-9873 (or newer) flash file.

Note: Refer to REHS8850 - Flash the PLE631 Product Link System Using Winflash for assistance with flashing a PLE631 system.

Group Number 3 Group Number 4 Group Number 5 Group Number 6

1. Dealer creates a GDSN System Technology Service Request (SR) to flash the current software to the Product Link PL641 or PLE641 radio system on the affected serial number via Flash-Over-The-Air (FOTA)" after contacting customer for consent to flash. Please put "FOTA" and other relevant Affected Serial Numbers in the Description of the SR prior to submitting the SR to Caterpillar.

Note: Dealer can submit multiple Affected Serial Numbers in a single Service Request.

2. Once the GDSN ticket is in system the Caterpillar Service Engineer will push the flash file to the devices remotely.

3. Follow up is done by the Caterpillar Service Engineer and the GDSN ticket is closed out after all of the affected serial numbers are updated. (or after 30 days, if some devices are not running during this time period)