PRODUCT SUPPORT PROGRAM FOR REPLACING THE ECM CONFIGURATION FILE ON CB22B, CB24B, CB32B, AND CB34B COMPACTORS, AND C2.2 INDUSTRIAL ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ECM CONFIGURATION FILE ON CB22B, CB24B, CB32B, AND CB34B COMPACTORS, AND C2.2 INDUSTRIAL ENGINES

Usage:

TEBE3996-00

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07Dec2015

U-652

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING THE ECM CONFIGURATION FILE ON CB22B, CB24B, CB32B, AND CB34B COMPACTORS, AND C2.2 INDUSTRIAL ENGINES
1900 1901		PS44934

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44934" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Dec2016

PROBLEM

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The ECM configuration file needs to be replaced on certain CB22B, CB24B, CB32B, and CB34B Compactors, and C2.2 Industrial Engines. The existing ECM configuration file has incorrect linear actuator calibration parameters which can impact performance.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
CB22B	41900104, 137, 140, 154
CB24B	42000156, 188, 193, 199, 223, 246, 257, 372, 413, 434, 436, 634
CB32B	42200102
CB34B	42300114, 131, 146, 156, 212
CB34B XW	42500102

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*****Group 2*****
C2.2	G9P00221, 223

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	CONFIG_FILE	Configuration File
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	CONFIG_FILE	Configuration File
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

Before completing the attached Rework Procedure, review the safety actions in the engine Operation and Maintenance Manual. If the engine is installed in a machine, read and understand the machinery operator's manual for safety information and safe working practices before starting the Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-2000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Before Going to Machine:

1. Ensure you have all the applicable software files as called out in the "Parts Needed" before going to the machine.

2. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version.

Note: Communications Adapter and ET news, drivers, and firmware are available at https://dealer.cat.com.

Update Procedure:

Note: Create a full Product Status Report (PSR) and ECM replacement files for the Engine ECM, BEFORE performing the update, as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the engine after the update.

1. Before updating the software, run a Product Status Report (PSR) and save the report for reference.

2. Before updating the software, save ECM replacement files for each ECM. (In Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click "Yes" to load from ECM, select the correct ECM, then save to file.)

3. Reload each ECM with the ECM replacement file that was downloaded from TMI date stamped 2015-08-20.

Retain the existing PSR and ECM replacement file for your records.