PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON PRODUCT LINK MODULES FOR CERTAIN PETROLEUM PRODUCTS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON PRODUCT LINK MODULES FOR CERTAIN PETROLEUM PRODUCTS

Usage:

TEBE3840-00

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05Nov2015

U-598

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON PRODUCT LINK MODULES FOR CERTAIN PETROLEUM PRODUCTS
7606 7620		PI32571

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32571" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32571" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31May2016	30Nov2016

PROBLEM

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Engine speed drops then returns to normal after a short time period when Product Link PLE640 or PLE641 is connected to J1939 communications link. On some Petroleum product assets the Product Link PLE640 or PLE641 cellular device is no longer communicating with PL Web.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
3512 HD	SK500101, 103, 106, 109-111, 115, 118-120, 123-124
3512C	R1A01222, 1587, 1630-1632, 1636, 1638, 1640-1641, 1644-1646, 1649-1652, 1654, 1660
3512C HD	R1S00909, 988, 1052, 1057, 1124 WF300128, 190, 233, 290-293, 300, 302, 305, 307, 309, 320, 373, 391 WF500100, 114, 130, 152, 162, 176, 180, 183, 187, 198, 203-204, 209-210, 213, 216, 230, 234-235, 237, 242, 247, 276, 279, 282, 288, 294, 299-300, 302, 304, 306, 311, 316, 318, 328, 333, 340, 342, 346, 349-350, 354-355, 361, 363, 369, 371, 378, 381, 385-386, 388, 391, 397, 403-404, 406, 409, 412-413, 426-427, 444, 446, 461-462, 465, 471, 473, 615, 642, 646, 650, 655, 730, 744, 811, 896
SPF343C	RTX00918

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*****Group 2*****
3512C	R1A01655
3512C HD	R1S01253-01254, 1283, 1405, 1485 WF300136, 156, 163-164, 169, 171, 176-178 WF500101, 103, 121, 127, 129, 137, 141, 153, 200, 219, 228, 240, 250, 260, 262, 265-266, 268-269, 273, 281, 293, 309-310, 315, 322-323, 325-326, 332, 334, 362, 366, 368, 370, 431, 436, 530, 602, 606, 612

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
This Group does not have any parts.
*****Group 2*****
1	4828138	PL641 Cellular Radio Flash File (2015B)
1	4828192	PLE601 Network Manager Flash File (2015B)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Note the Group for the Affected Product that is being reworked and refer to the attached Rework Procedure for instructions on repairs required for the appropriate Group.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 0.5-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.5-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON PRODUCT LINK MODULES FOR CERTAIN PETROLEUM PRODUCTS

MODELS INVOLVED - 3512C, 3512 HD, 3512C HD, SPF343C

Dear Caterpillar Product Owner,

The Product Link software needs to be updated on the products listed below. A problem exists When a PLE640 or PLE641 is connected to the J1939 communications link of certain fracking rigs. This corrects a problem where at any time during engine operation, the engine speed will drop to low idle (approximately 650-800 RPM) for 2 or more seconds and then return to rated speed. When utilized in fracking operations, this can cause a drop in well pressure when the engine speed drops to low idle. This drop can reoccur again once the engine has returned to rated speed.

On some machines, the J1939 communications wires may have been disconnected as part of an interim corrective action. The J1939 communications link will need to be reconnected to the Product Link module to allow transmission data to be reported to the PL Web system.

You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated (---- This date will be filled out when the letter is issued) when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Please refer the dealer to their Service Letter dated (---- This date will be filled out when the letter is issued) when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime. Please refer the dealer to their Service Letter dated 05Nov2015 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 05Nov2015 Service Letter

Rework Procedure

Group Number 1

Contact the DSN to have a ticket created for to Flash Over The Air (FOTA) of the latest Product Link firmware to the PLE601 Network Manager and the PL641 radio.

Note: This repair is specific to fixing a Petroleum Product problem and not related to a Product Link issue.

Group Number 2

Prior to visiting the Petroleum Product (Fracking Rig):

1. Download all necessary firmware to update the PLE601 and PL641 devices.

At the Petroleum Product (Fracking Rig):

2. Update the Product Link PLE601 ECM firmware.

3. If equipped with a PL641 also update the radio firmware as needed.

4. Reconnect the J1939 communications wires between the PLE601 and the transmission ECM.

NOTE: For assets using the PLE640 system, the PL640 Cellular Radio (417-4723) firmware can not be updated. This firmware is preset from the factory.