PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE AND POSSIBLY REPLACING THE OIL COOLER ON CERTAIN C32 MARINE ENGINES Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE AND POSSIBLY REPLACING THE OIL COOLER ON CERTAIN C32 MARINE ENGINES

Usage:

TEBE1293-00

13May2014


U-266
A-203
D-241
O-231
TM-10

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE AND POSSIBLY REPLACING THE OIL COOLER ON CERTAIN C32 MARINE ENGINES

1378 1920
PS44302
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44302" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31May2016

PROBLEM

The existing oil cooler can cause a high oil to bearing temperature alarm on certain C32 Marine Engines operating in areas with warmer sea water.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
C32  RPM00200-00205
*******Group  2*******
C32  RPM00116-00123, 140-142, 144, 150-151, 153, 155, 157-158, 161-162, 164-165, 181-186
*******Group  3*******
C32  RPM00101-00115, 124-139, 143, 145-149, 152, 154, 156, 159-160, 163, 166-180, 187-199

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 4597318 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
2 3P0650 SEAL-O RING
1 4N1946 GASKET AS
1 6V1585 SEAL-O-RING
1 8T1703 SEAL-O RING
2 1090077 SEAL-O-RING
1 3438888 GASKET
1 3900601 CORE AS-OCLR
1 4597318 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
2 3P0650 SEAL-O RING
1 4N1946 GASKET AS
1 6V1585 SEAL-O-RING
1 8T1703 SEAL-O RING
2 1090077 SEAL-O-RING
1 3438888 GASKET
1 3900601 CORE AS-OCLR
1 4597318 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.5-hour job for Group 1
Travel will only be authorized for one engine for multiple engines being reworked in a boat. Please reference the other engine serial numbers in the claim story.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.5-hour job for Group 2
Travel will only be authorized for one engine for multiple engines being reworked in a boat. Please reference the other engine serial numbers in the claim story.

There is a $30 miscellaneous allowance for purchase of paint to match the engine.

Time includes two hours to drain, store, and refill coolant.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-1000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.5-hour job for Group 3
Travel will only be authorized for one engine for multiple engines being reworked in a boat. Please reference the other engine serial numbers in the claim story.

There is a $30 miscellaneous allowance for purchase of paint to match the engine.

An additional 2 hours of labor allowed for engines that are in service to drain, store, and refill coolant.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


Group Number 1  
 
Before completing the attached Rework Procedure, please review the safety actions in the Operation and Maintenance Manual for the engine.

These were built with the new 390-0601 Core As and do not require an hardware update.

Connect to the engine ECM with Cat ET and flash witk the 459-7318 Software Gp.
 
 
Group Number 2  
 
Before completing the attached Rework Procedure, please review the safety actions in the Operation and Maintenance Manual for the engine.

Remove the existing oil cooler. Refer to the engines Disassembly and Assembly Manual UENR3257, "Engine Oil Cooler - Remove". Note: these engines have been ordered with the 342-0689 Preservation Gp which includes a cooling system fill with coolant from the factory for long term storage.

Install the new 390-0601 Core As. Refer to the engines Disassembly and Assembly Manual UENR3257, "Engine Oil Cooler - Install".

Apply touch up paint to match the engine as necessary.

Connect to the engine ECM with Cat ET and flash with the 459-7318 Software Gp.
 
 
Group Number 3  
 
Before completing the attached Rework Procedure, please review the safety actions in the Operation and Maintenance Manual for the engine.

Remove the existing oil cooler. Refer to the engines Disassembly and Assembly Manual UENR3257, "Engine Oil Cooler - Remove". Note: these engines have not been ordered with the 342-0689 Preservation Gp and will not have the cooling system filled with coolant from the factory for long term storage.

Install the new 390-0601 Core As. Refer to the engines Disassembly and Assembly Manual UENR3257, "Engine Oil Cooler - Install".
 
 

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