PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE CYLINDER PACKS ON CERTAIN C18 INDUSTRIAL ENGINES
Usage:
REBE7821-00
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| 09Dec2011 |
U-551
A-450
D-482
O-485
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE CYLINDER PACKS ON CERTAIN C18 INDUSTRIAL ENGINES |
|
| 1239 1225 | PS52143 |
|
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52143" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Dec2013 |
PROBLEM
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| The existing pistons can fail or seize on certain 575hp C18 Industrial Engines in an air compressor application. If the existing pistons fail it can cause high crank case pressure, elevated blow by readings, and high oil consumption. Improved piston design will improve engine life and durability. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| C18 | WJH00156, 448, 450, 549, 626, 693, 752, 754, 757, 781-782, 784, 787-788, 790-793, 797, 802, 806-807, 815, 820-821, 826, 828-829, 831, 839, 858-859, 865-867, 871, 876, 879-880, 903, 909, 915, 917, 923-924, 931-932, 1040, 1057, 1060-1061, 1064-1065, 1072, 1075, 1079, 1081, 1084-1085, 1096, 1108, 1116, 1123, 1189, 1429, 1435, 1444-1445, 1451, 1460, 1557, 1562, 1578, 1583, 1585, 1605, 1607, 1611-1612, 1615-1616, 1624-1625, 1632-1633, 1637-1638, 1640, 1662, 1673-1675, 1679, 1681-1682, 1686, 1693-1695, 1702, 1708, 1732, 1737-1739, 1745-1746, 1800, 1802, 1804-1805, 1808, 1811, 1814, 1816, 1818, 1820-1822, 1824-1825, 1827-1828, 1831-1832, 1834-1835, 1838-1839, 1845, 1848, 1850, 1854, 1856-1857, 1861, 1863-1866, 1869, 1875, 2023, 2025, 2035, 2041-2042, 2044-2045, 2053, 2058, 2060, 2063, 2145, 2153, 2166, 2169, 2173-2174, 2178, 2185-2186, 2191-2192, 2197-2198, 2202-2204, 2208, 2217-2218, 2222-2223, 2228-2229, 2231, 2235-2236, 2239, 2246, 2248-2251, 2253, 2257-2258, 2262-2263, 2266, 2271-2273, 2277, 2287, 2292, 2303, 2309, 2314, 2321, 2345-2346, 2353-2354, 2356-2357, 2364-2365, 2367-2368, 2370, 2377, 2392-2393, 2396, 2401, 2403, 2409, 2413, 2416, 2419, 2421-2426, 2434, 2440-2441, 2443, 2445-2446, 2449, 2455-2456, 2473, 2482, 2500, 2502, 2505, 2507, 2510, 2516, 2518-2519, 2523, 2525, 2531-2533, 2541, 2543, 2546, 2548-2549, 2552, 2555-2556, 2560, 2574, 2576, 2597, 2607, 2617-2618, 2630-2631, 2642, 2644, 2646-2649, 2652-2659, 2661, 2664-2665, 2668, 2670-2671, 2678, 2681, 2683, 2689-2690, 2693-2694, 2702, 2704-2705, 2730, 2742, 2754-2755, 2768, 2780-2781, 2797, 2804, 3937, 3943, 3945, 3987, 4064, 4076, 4078, 4083-4084, 4086-4087, 4093-4094, 4124-4125, 4129, 4131, 4133-4134, 4137, 4140-4141, 4253, 4327, 4329, 4349, 4414, 4431, 4434, 4443, 4455, 4467, 4469, 4488, 4495, 4508, 5201-5202, 5204, 5238-5239, 5297-5298, 5301, 5303-5304, 5358, 5363-5364, 5409-5410, 5412, 5489, 5497, 5503-5504, 5506, 5581-5585, 5658, 5660-5661, 5664, 5667, 5669, 5682, 5686, 5694, 5697, 5709, 5714, 5716, 5719, 5731, 5736, 5740-5741, 5743-5745, 5803, 5805, 5807, 5810, 5812, 5817, 5819-5821, 5829, 5831, 5833, 5853, 5864, 5866-5868, 5876, 5931-5933, 5935-5937, 5941, 5943-5945, 5948-5952, 5955-5962, 5993, 6222, 6241-6242, 6291, 6324, 6427, 6429, 6463, 6466, 6800, 6830, 6863, 6865, 6899, 6907-6908, 6921, 6932-6933, 6945, 6947, 6987-6989, 7068-7071, 7082, 7092, 7094, 7096-7097, 7099-7102, 7108, 7111-7113, 7124-7126, 7128-7129, 7139-7142, 7145-7147, 7150, 7168-7171, 7174, 7176-7177, 7180-7181, 7198, 7200, 7214, 7216-7217, 7219-7220, 7232, 7235, 7237, 7239-7240, 7255, 7257, 7278-7279, 7282, 7721, 7763, 8118, 8186, 8252-8253, 8258-8259, 8270, 8276, 8285, 8288, 8310, 8312-8313, 8324-8325, 8328-8331, 8333-8334, 8341, 8344, 8347, 8412, 8416-8417, 8419-8421, 8425, 8428, 8514, 8591, 8593, 8708-8713, 8716-8720, 8723-8726, 8729, 8731, 8734-8736, 8738, 8740-8742, 8744, 8766, 8771, 8774, 8778, 8784, 8786, 8803, 8805-8808, 8812-8817, 8819, 8821-8822, 8825, 8835, 8838-8839, 8842-8843, 8845, 8849, 8851, 8853-8854, 8857, 9007, 9028, 9036, 9042, 9166, 9168, 9249, 9252, 9255, 9259, 9262-9271 WRH00574, 592, 675-676, 680-682, 793, 795, 801, 803, 816, 820, 828, 832, 834, 886, 894, 898, 901, 904 |
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| *******Group 2******* | |
| C18 | WJH00158, 316, 590, 605, 732, 748, 778, 783, 796, 830, 870, 877, 883-884, 902, 906, 1035, 1044, 1048, 1058, 1089-1090, 1195, 1208, 1428, 1436, 1453, 1461, 1569, 1592, 1597, 1600, 1614, 1619-1620, 1623, 1627, 1639, 1669, 1680, 1688, 1730-1731, 1736, 1740, 1743-1744, 1749, 1809, 1853, 1860, 1870, 1874, 2020, 2024, 2028-2029, 2034, 2037-2039, 2046-2049, 2057, 2059, 2152, 2159, 2161, 2167, 2176, 2230, 2237-2238, 2240, 2242, 2244-2245, 2247, 2254-2255, 2259, 2264-2265, 2267, 2270, 2276, 2278, 2280-2281, 2289, 2291, 2293, 2300, 2304, 2307-2308, 2316, 2320, 2322, 2329-2330, 2335-2336, 2340, 2347, 2359, 2371, 2373, 2375-2376, 2379, 2381-2383, 2385, 2387-2388, 2391, 2394, 2398, 2400, 2402, 2408, 2412, 2427, 2430-2433, 2435-2437, 2442, 2447, 2468, 2503, 2528-2530, 2538-2540, 2542, 2557-2559, 2561, 2566-2567, 2569-2571, 2584, 2586-2587, 2589, 2608, 2620, 2643, 2645, 2650-2651, 2667, 2669, 2680, 2684-2685, 2711-2712, 2717, 2720, 2723-2724, 2731-2732, 2734-2735, 2743-2746, 2760, 2770-2771, 2779, 2790, 2793, 2803, 3941-3942, 3944, 3946, 3986, 3988, 3990, 3992, 4077, 4130, 4254-4255, 4265, 4330, 4333-4334, 4387, 4390, 4406-4407, 4421-4423, 4427-4430, 4432, 4437, 4442, 4444-4449, 4451-4452, 4456-4457, 4459-4462, 4465, 4468, 4471-4473, 4476-4480, 4487, 4489, 4496, 4507, 4509, 5203, 5205, 5299-5300, 5302, 5305, 5357, 5359, 5408, 5411, 5431-5433, 5435, 5484, 5488, 5659, 5662, 5665-5666, 5668, 5681, 5684-5685, 5687-5689, 5693, 5695-5696, 5698-5701, 5703-5707, 5712-5713, 5718, 5720-5721, 5729-5730, 5732-5735, 5737-5738, 5742, 5747, 5804, 5808-5809, 5811, 5813-5816, 5818, 5822-5823, 5854-5857, 5861-5863, 5865, 5929, 6223, 6292, 6322-6323, 6464, 6470, 6826, 6862, 6864, 6867, 6943, 7056-7057, 7079-7081, 7087, 7093, 7095, 7110, 7114, 7127, 7143-7144, 7175, 7197, 7218, 7231, 7233, 7236, 7251, 7253-7254, 7256, 7704, 7707, 7724, 7768-7769, 7773, 7818, 7826, 8112-8117, 8119, 8184, 8187, 8227, 8232-8234, 8237, 8248, 8254, 8257, 8261, 8265, 8267, 8269, 8291, 8306, 8326-8327, 8336, 8345, 8418, 8422, 8424, 8427, 8767, 8775, 8782, 8804, 8818, 8840, 8847-8848, 9001, 9004-9006, 9009, 9013, 9015, 9017, 9020, 9023, 9038, 9040, 9043, 9045-9046, 9049, 9054, 9057, 9165, 9170, 9172, 9174, 9250-9251, 9253-9254, 9256-9258, 9260-9261 WRH00540, 542, 571-572, 586-589, 591, 593-595, 597, 686-690, 692, 696, 699, 713, 799 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 26 | 5H1504 | WASHER-HARD |
| 6 | 9L5854 | BAND-FILLER |
| 6 | 20R0631 | CYLINDER PACK AS |
| 10 | 1241854 | BOLT - 12 POINT |
| 16 | 1241855 | BOLT-12 PT HEAD |
| 6 | 1550809 | SEAL-LINER |
| 12 | 1552793 | SEAL-LINER |
| 6 | 2243246 | BEARING-ROD |
| 1 | 2245122 | GASKET |
| 1 | 2271204 | GASKET |
| 1 | 2436718 | KIT-BRG(MAIN) |
| 2 | 3535065 | GASKET-OIL PAN |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 26 | 5H1504 | WASHER-HARD |
| 6 | 9L5854 | BAND-FILLER |
| 6 | 20R0631 | CYLINDER PACK AS |
| 10 | 1241854 | BOLT - 12 POINT |
| 16 | 1241855 | BOLT-12 PT HEAD |
| 6 | 1550809 | SEAL-LINER |
| 12 | 1552793 | SEAL-LINER |
| 6 | 2243246 | BEARING-ROD |
| 1 | 2245122 | GASKET |
| 1 | 2271204 | GASKET |
| 1 | 2436718 | KIT-BRG(MAIN) |
| 2 | 3535065 | GASKET-OIL PAN |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Refer to Disassembly and Assembly, RENR8630 for removing the old cylinder packs and reinstalling the new Reman cylinder packs and bearings. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-48 mo |
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49-72 mo |
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| NOTE: This is a 20.0-hour job for Group 1
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
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| -Oil consumption report must be submitted and attached to SIMSi with each claim showing oil addition records. -SOS samples must also be submitted and attached to SIMSi showing oil samples are meeting the recommended Caterpillar oil standards |
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| *******Group 2******* | ||||||
0-48 mo |
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49-72 mo |
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| NOTE: This is a 20.0-hour job for Group 2
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
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| -Oil consumption report must be submitted and attached to SIMSi with each claim showing oil addition records. -SOS samples must also be submitted and attached to SIMSi showing oil samples are meeting the recommended Caterpillar oil standards |
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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