PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING UPDATED SOFTWARE ON CERTAIN C9.3 INDUSTRIAL ENGINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING UPDATED SOFTWARE ON CERTAIN C9.3 INDUSTRIAL ENGINES

Usage:

REBE8133-00

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30Mar2012

U-173

O-166

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING UPDATED SOFTWARE ON CERTAIN C9.3 INDUSTRIAL ENGINES
1901 1920		PI32013

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32013" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32013" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Sep2012	31Mar2013

PROBLEM

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The current version of engine software is being updated to provide improved engine and DPF regeneration performance in cold weather as well as resolve a number of diagnostic code related issues and other general issues with the software.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
C9.3	C9N00544, 546, 759-760, 762-763, 765, 775, 781-782, 820-825

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*****Group 2*****
C9.3	C9N00541-00543, 545, 653, 747-758, 761, 764, 766, 768-770, 772-773, 776-779, 783-793, 806, 808-812, 814-819, 826-843

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*****Group 3*****
C9.3	C9N00500-00501, 513, 518, 525, 565-569, 572-575, 579, 597, 605, 684-685, 701-703, 794, 799

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*****Group 4*****
C9.3	C9N00527, 560, 562-564, 694, 696

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*****Group 5*****
C9.3	C9N00505-00508, 517, 529, 534-535, 552-554, 557-559, 570-571, 576-578, 580, 582, 598-600, 615-629, 631, 633-643, 697-700, 704-706, 708-709, 711-719, 721-746, 771, 798, 802-805, 807, 813

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*****Group 6*****
C9.3	C9N00630, 632, 695, 707, 710, 720, 795-797

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*****Group 7*****
C9.3	C9N00502-00503, 509-512, 514-516, 519-524, 530, 536-540, 547-551, 555-556, 561, 601-604, 606-611, 613-614, 767, 774, 780, 800, 844-845

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*****Group 8*****
C9.3	C9N00612

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3851160	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3851163	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	3851165	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	3851166	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	3851165	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 6*****
1	3851165	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 7*****
1	3851166	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 8*****
1	3851166	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary.

Engines identified in Groups 1-4 only require software upgrade.

Refer to the attached Rework Procedure for Groups 5-8.

Note: A Customer Notification Letter will not be sent out with this program.

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OWNER NOTIFICATION

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NOTE: No customer notification letter will be sent out with this program.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 2

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 3

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 4

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 5

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 6*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 6

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 7*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 7

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 8*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 8

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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Please refer the dealer to their Service Letter dated 30Mar2012 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 30Mar2012 Service Letter

Rework Procedure

Group Number 5

Along with updated software, the engines in Group 5 require updated FLS/FTS values to be set according to the table below.

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Group Number 6

Along with updated software, the engines in Group 6 require updated FLS/FTS values to be set according to the table below and new injector trim files to downloaded from SIS Web and installed. The injector serial numbers represent factory install parts. If the injectors currently in the engine do not match these, use the trim files associated with the installed injectors.

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Group Number 7

Along with updated software, the engines in Group 7 require updated FLS/FTS values to be set according to the table below.

Image3.1.1

Group Number 8

Along with updated software, the engines in Group 8 require updated FLS/FTS values to be set according to the table below and new injector trim files to downloaded from SIS Web and installed. The injector serial numbers represent factory install parts. If the injectors currently in the engine do not match these, use the trim files associated with the installed injectors.