PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C18 INDUSTRIAL ENGINES IN MT865, AND MT875 AGCO TRACTORS
Usage:
REBE8262-01
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04Apr2012 |
(Revised 21Aug2012) |
U-188
A-350
D-164
O-178
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After Failure Only | PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C18 INDUSTRIAL ENGINES IN MT865, AND MT875 AGCO TRACTORS |
|
1901 1920 | PS52207 |
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NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52207" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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NOTE: | This Revised Service Letter replaces the 04Apr2012 Service Letter. Changes have been made to the Affected Product, Parts Needed, and Service Claim Allowances. |
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TERMINATION DATE |
30Apr2013 |
PROBLEM
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The existing software can exhibit misfire and white smoking on certain C18 Industrial Engines in MT865, and MT875 AGCO Tractors being used in cold ambient conditions (less than 14 ?F (-10 ?C)). If the engine is stored inside a heated garage overnight, started warm, then driven outside into cold ambient conditions, the engine can begin to white smoke due to misfire. The condition can also exist when the engine is started cold at temperatures below -25 ?F(-32 ?C). |
AFFECTED PRODUCT
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Model | Identification Number |
*******Group 1******* | |
C18 | EJG01451, 1491, 1505, 1507, 1510-1513, 1515-1518, 1520, 1522-1527, 1529-1551, 1553-1578, 1580, 1582-1593, 1597-1598, 1600-1615, 1617-1629, 1633-1648, 1650-1652, 1655-1659, 1661-1681, 1685-1686, 1688-1698, 1701-1709, 1711, 1713-1726, 1729-1733, 1735-1736, 1741-1746, 1750-1753, 1755-1763, 1766-1773, 1775, 1778-1780, 1782-1784, 1786-1788, 1792-1793, 1795-1796, 1798, 1800, 1803-1804, 1807, 1811-1814, 1823, 1825, 1827-1833, 1836, 1838-1841, 1846, 1849-1853, 1859-1864, 1866-1876, 1878, 1881-1882, 1884-1885, 1888, 1892-1895, 1897-1898, 1900, 1904-1918, 1925-1927, 1929-1931, 1933-1940, 1944-1948, 1954-1955, 1959, 1961-1963, 1965-1966, 1968-1972, 1975-1976, 1980-1996, 1998-2008, 2010-2014, 2018-2026, 2030-2042, 2045-2062, 2069-2071, 2074-2079, 2081-2098, 2100-2101, 2112-2113, 2115, 2117-2126, 2128-2130, 2134, 2136-2144, 2206, 2208, 2211-2212, 2214, 2216, 2218-2219, 2221-2270, 2272-2343, 2345, 2354-2369, 2377, 2379-2381, 2383, 2385-2386 GJE00502-00503, 505-506, 509-512, 514-523, 525, 527-528, 530, 532, 534-553, 555-557, 562-564, 566-568, 570, 573-576, 578-584, 586-595, 597-598, 600-603, 605, 607-619, 621-623, 625, 627-632, 635-662, 666-669, 671-681, 683-684, 686-694, 696-697, 699-710, 712-713, 718-720, 722, 724-735, 737-748, 750-769, 771-777, 779-806, 810-812, 814-815, 818, 820-824, 826-858, 860-871, 875-883, 886-887, 890 |
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*******Group 2******* | |
C18 | EJG01519, 1521, 1528, 1552, 1579, 1581, 1594-1596, 1599, 1616, 1630-1632, 1649, 1653-1654, 1660, 1682-1684, 1687, 1699-1700, 1710, 1712, 1727-1728, 1734, 1737-1740, 1747-1749, 1754, 1765, 1774, 1776-1777, 1781, 1785, 1789-1791, 1794, 1797, 1799, 1801-1802, 1805-1806, 1808-1810, 1815-1822, 1824, 1826, 1834-1835, 1837, 1842-1845, 1847-1848, 1865, 1877, 1879-1880, 1883, 1886-1887, 1889-1891, 1896, 1899, 1901-1903, 1919-1924, 1928, 1932, 1941-1943, 1949-1953, 1956-1958, 1960, 1964, 1967, 1973-1974, 1977-1979, 1997, 2009, 2027-2029, 2043-2044, 2063-2064, 2072-2073, 2080, 2099, 2114, 2116, 2127, 2131-2133, 2135, 2145-2205, 2207, 2209-2210, 2213, 2215, 2217, 2220, 2271, 2344, 2370-2374, 2376, 2378, 2382, 2384, 2387-2390 GJE00100, 504, 507-508, 513, 524, 526, 529, 531, 533, 554, 558-561, 565, 569, 571-572, 577, 585, 596, 599, 604, 606, 620, 624, 626, 633-634, 663-665, 670, 682, 685, 695, 698, 711, 714-717, 721, 723, 736, 770, 778, 807-809, 813, 816-817, 819, 825, 859, 873-874, 884-885, 888-889 |
PARTS NEEDED
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Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 3931881 | SOFTWARE GP-ELEK |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
*******Group 2******* | ||
1 | 3931882 | SOFTWARE GP-ELEK |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
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If the engine is operating in the conditions as described in the Problem, update engine ECM with the new software. Refer to the Service Manual if/as necessary. |
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SERVICE CLAIM ALLOWANCES
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*******Group 1******* | ||||||
0-60 mo |
NOTE: This is a 0.6-hour job for Group 1 | ||||||
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*******Group 2******* | ||||||
0-60 mo |
NOTE: This is a 0.6-hour job for Group 2 | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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