PRODUCT SUPPORT PROGRAM FOR INSTALLING REPLACEMENT ENGINE INFORMATION LABELS ON CERTAIN 3508C, AND 3512C PETROLEUM ENGINES, AND SPF343C TRAILER MOUNTED PUMPERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING REPLACEMENT ENGINE INFORMATION LABELS ON CERTAIN 3508C, AND 3512C PETROLEUM ENGINES, AND SPF343C TRAILER MOUNTED PUMPERS

Usage:

REBE8426-01

Show/hide table

05Jul2012

(Revised 08Oct2012)

U-354

A-278

D-453

O-323

Show/hide table

*Before/After*	PRODUCT SUPPORT PROGRAM FOR INSTALLING REPLACEMENT ENGINE INFORMATION LABELS ON CERTAIN 3508C, AND 3512C PETROLEUM ENGINES, AND SPF343C TRAILER MOUNTED PUMPERS
7405 7557		PS43647

Show/hide table

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43647" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 05Jul2012 Service Letter. Changes have been made to the Mail Code, Title, Problem, and Affected Product.

Show/hide table

TERMINATION DATE

31Jul2014

PROBLEM

Show/hide table

The existing engine information label needs to be replaced on the engine. The existing engine information label contains the wrong valve lash settings and needs to be replaced on certain 3508C, and 3512C Petroleum Engines, and SPF343C Trailer Mounted Pumpers.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
3508C	LLC00206-00213 LLE00646, 651-670, 672-679, 682-685, 687-689
3512C	LLA02597-02676, 2678, 2680, 2683, 2685, 2689, 2694-2799, 2801-2820, 2822-2828, 2832, 2840-2848, 2850-2851, 2854-2880, 2884-2887, 2889-2890, 2893-2894, 2900, 2904, 2906-2907, 2914-2916, 2919, 2931-2942, 2945, 2948-2956, 2959, 2961-2962, 2964-2969, 2971-2983, 2988-2990, 2996-3011, 3013-3020, 3022-3026, 3028, 3030-3035, 3038-3039, 3041, 3044, 3048, 3050, 3053, 3057, 3061, 3064-3065, 3079-3080, 3082, 3088, 3093, 3098, 3104, 3106, 3109, 3111-3113, 3122-3128, 3131-3132, 3184-3185, 3187, 3189, 3195-3196, 3202, 3210, 3224-3340, 3343-3367, 3369-3370, 3374-3453 LLF00421-00463, 465-468 MLM00136-00137, 144-145, 170-173, 176, 180 R1A00815-00823, 847-849, 851, 853, 855-856, 858-859, 861-862, 864, 866-868, 870, 916-935, 937-938, 941, 943-944, 946-947, 950-953, 956, 958-1007, 1009-1011, 1013-1014, 1017-1019, 1021-1022, 1024-1035, 1041-1042, 1045-1072, 1074-1077, 1080, 1082-1083, 1085-1086, 1088-1089, 1093-1095, 1105-1107, 1109, 1112-1114, 1116-1119, 1122-1126, 1128-1129, 1131-1133, 1135, 1138-1139, 1141-1143, 1147-1148, 1152, 1154, 1159, 1162, 1178, 1181-1187, 1189, 1191-1201, 1203-1205, 1207, 1209-1210, 1214-1215, 1219, 1223, 1226, 1228, 1230, 1232, 1234-1235, 1237-1239, 1247-1248, 1251-1254, 1256-1261, 1263-1264, 1266-1270, 1272, 1274-1277, 1279-1281, 1284, 1286, 1288-1289, 1293-1298, 1301-1302, 1305-1306, 1308, 1310, 1313, 1315, 1317-1318, 1320-1321, 1323, 1325-1328, 1330, 1332, 1335-1336, 1338-1339, 1342, 1344-1346, 1348, 1350, 1354, 1356, 1365-1366, 1373, 1376, 1379-1381, 1383, 1385-1388, 1390, 1392-1394, 1396, 1398-1404, 1406, 1408-1409, 1411-1436, 1438-1484, 1487-1488, 1491-1494, 1498, 1500-1536, 1541, 1545, 1547, 1550-1551, 1553, 1556, 1560, 1577, 1580-1581, 1588, 1591, 1596-1617, 1619-1622, 1626-1627, 1629, 1642, 1662, 1664, 1667, 1669, 1671, 1673, 1676-1698
3512C HD	LLK00101-00115 R1S00350-00365, 368-371, 374-383, 386-672, 674, 678, 680-772, 774-784, 787-793, 795-798, 804-974, 979-1010, 1013-1015, 1022-1085, 1088-1092, 1095-1097, 1100, 1130, 1137, 1143-1151, 1153-1191
SPF343C	RTX00609, 618, 621-622, 626-652, 656-672, 674, 676-679, 686, 688-690, 692-696, 698, 700-701, 703-705, 707-710, 712-713, 715, 717, 720-749, 751-754, 756, 765-788, 794-808, 814-831, 833-835, 841-842

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	INFOLABEL	ENGINE INFORMATION LABEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

1.) Order a new engine information label.
2.) Remove the old engine information label and discard.
3.) Install the new information label.

Refer to the attached Rework Procedure for ordering the new engine information label.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-12000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 1.0-hour job

Show/hide table

PARTS DISPOSITION

Show/hide table

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Show/hide table

1.) Begin at the SISweb home page. The address is https://sis.cat.com

2.) From the SISweb home page, select the Engine Technical Marketing Information - TMI Link.

3.) Once in TMI, input the serial number of the engine into the reference number box and select "serial number" in the drop down menu.

4.) Press the "Retrieve Data" button.

5.) Select the "Emissions Data" link.

6.) Scroll to the bottom and click the link titled, "Need emissions replacement label - Click Here!" This will direct the user to the Large Power Systems Division Home page. If the "Need Emissions replacement label - Click Here!" link is not listed on the "Emissions Data" screen, refer to the following web site address.

https://largepower.cat.com

Then click on "LPSD Engineering."
Then click on "Replacement Labels."

7.) Click on the emission/certificate replacement link.

8.) Complete the dealer name and address information.

9.) Complete the remaining fields with a red asterick.

10.) Select certification label as the label type. Enter the number of this Before/After Program in the field entitled "Reason for the replacement label request." Ask for the new Engine label. It is also very important to thave the engine serial number field completed with the correct information.

11.) After receiving the new engine label, remove the old label and install the new label.