PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 357-4824 LIFTER LEVER HOUSING ASSEMBLIES IN DEALER PARTS STOCK
Usage:
REBE8466-00
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| 15Jun2012 |
U-325
A-260
D-282
O-296
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| Parts stock action only | PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 357-4824 LIFTER LEVER HOUSING ASSEMBLIES IN DEALER PARTS STOCK |
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| 1209 7750 | PI70442 |
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| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Sep2012 |
PROBLEM
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| Some 357-4824 Lifter Lever Housing Assemblies did not have the oil galley plug installed. The Lifter Lever Housing Assembly will leak oil if the plug is not installed. |
ACTION REQUIRED
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| Inspect all 357-4824 Lifter Lever Housing Assemblies for the missing plug in dealer parts stock. Refer to Image1. If the plug is not missing, mark the package to indicate that the part has been inspected according to this program and return the part to dealer parts stock. If the plug is missing, remove the part from dealer parts stock. Refer to the Parts Disposition. Send photos to Michael Minks (minks_michael@cat.com). |
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 |
| Image1 |
SERVICE CLAIM ALLOWANCES
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| Submit one claim for all parts removed from dealer parts stock. |
PARTS DISPOSITION
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| ***** NACD ***** Hold all defective 357-4824 Lifter Lever Housing Assemblies for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. ***** EAME, LACD, and APD ***** Hold all defective 357-4824 Lifter Lever Housing Assemblies for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling. |
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