PRODUCT IMPROVEMENT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN C13 ON-HIGHWAY TRUCK ENGINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN C13 ON-HIGHWAY TRUCK ENGINES

Usage:

REBE4665-02

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10Dec2008

(Revised 12Feb2009)

U-634

A-538

TT-39

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN C13 ON-HIGHWAY TRUCK ENGINES
1900 1901 1920		PI31597

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31597" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31597" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 10Dec2008 (Revised 18Dec2008) Service Letter. Changes have been made to Parts Needed.

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COMPLETION DATE	TERMINATION DATE
30Jun2009	31Dec2009

PROBLEM

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The software needs to be updated on certain C13 On-Highway truck engines in fire truck applications. The existing software can cause a brief hesitation in acceleration.

AFFECTED PRODUCT

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Model

Identification Number

C13

KCB07289, 9428, 14364, 18624, 25963, 29153, 30830, 30832, 31369, 31383, 34804, 34845, 35112, 35197, 36399, 36430, 36465, 37756, 38036, 38084, 39280, 39416, 40123, 40980, 41001, 41045, 41055, 41181, 41218, 41520, 41537, 41560, 41568, 41777, 42008, 42155, 42168, 42217, 42233, 42460, 42866, 43148, 43153, 43198, 43940, 44215, 44714, 44819, 44832, 45038, 45281, 45344, 45814, 45841, 45850, 45860, 45881, 45890, 45898, 47063, 47103, 47115, 47147, 47149, 47169, 47182, 47189-47190, 47201, 47228, 47244, 47278, 47298, 47390, 47543, 47550, 47572, 47626, 47725, 47792, 47863, 47869, 47920, 47925, 48492, 48640, 48860, 48901, 48937, 48944, 49080, 49225, 49430, 49626, 49775, 49879, 49896, 49907, 50008, 50076, 50087, 50152, 50240, 50245, 50257, 50508, 50629, 50677, 50726, 50986, 51250-51252, 51254, 51311, 51329, 51335, 51338, 51355, 51369, 51377, 51382, 51404, 51410, 51422, 51424, 51544, 51658, 51783, 51907, 52241, 52340, 52350, 52631, 52988, 53189, 53325, 53508, 53609, 54266, 54579, 54662, 54667, 54708, 54852-54853, 54855, 55045, 55457, 55638, 56358, 56365, 57171, 57225, 57249, 57382, 57480, 57505, 57550, 57566, 57568, 57582, 57584, 57964, 57996, 58468, 58727, 58878, 58911, 58968, 59023, 59158, 59247, 59283, 59622, 59720, 59812, 60208, 60495, 60566, 61426, 61594, 61612, 61663, 61694, 61874, 61969, 62404, 62440, 62475, 62493, 62527, 62658, 62679, 62827, 62856, 62988, 63121, 63214, 63331-63332, 63511, 63618, 63712, 63861, 63877, 63896, 63907, 63954, 64156, 64273, 64440, 64511, 64610, 64887, 65285, 66318, 66477, 66487, 66846, 66864, 66932, 67184, 67432, 68217, 68357, 69000, 69185-69186, 69195, 69204, 69296, 69384, 69388, 69596, 69798, 69870, 69935, 69977, 70027, 70391, 70714, 70947, 71135, 71423, 71446, 72192, 72537, 72853, 72919, 72973-72974, 73105, 73454, 73456-73457, 73779, 73937, 74123-74126, 74602, 74824, 74915-74916, 75269-75270, 75361, 76163-76164, 76187, 76322, 76341, 76495, 76655-76656, 76822-76823, 76929-76930, 77215, 77576, 78384-78386, 78945, 79208, 79304, 79309, 79527, 79646, 79668, 79797-79798, 79822, 79951, 80609-80613, 80673, 80675, 81161, 81877, 82221, 82499-82500, 82641-82642, 82779, 82890, 84153, 84159, 84182, 84276, 84296, 84311, 84330, 84453-84454, 84504, 85612-85616, 85620, 85622-85623, 85625, 85734, 86086-86087, 86089, 86096, 86258, 86264, 86273, 86345, 86363, 86368, 86372, 86397, 87059, 87101, 87278, 87327, 87342, 87367, 87369, 87372, 87375, 87379, 87381, 87529-87533, 87535-87536, 87538-87539, 87541-87543, 87690, 87692, 87695-87696, 87698, 87700, 87703, 87705-87707, 87709-87710, 87846-87848, 87850, 87852, 87854-87858, 87860, 87865, 87988, 88007, 88150, 88969, 88975, 89021, 89059, 89196, 89482-89483, 89588, 89608, 89618, 89665, 89787, 89990, 90005, 90073, 90127, 90221, 90234, 91209

PARTS NEEDED

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Qty	Part Number	Description
1	3357791	SOFTWARE GP-ELEK
1	3357792	SOFTWARE GP-ELEK
1	3357793	SOFTWARE GP-ELEK
1	3357794	SOFTWARE GP-ELEK
1	3357795	SOFTWARE GP-ELEK
1	3357796	SOFTWARE GP-ELEK
1	3357797	SOFTWARE GP-ELEK
1	3357798	SOFTWARE GP-ELEK
1	3357799	SOFTWARE GP-ELEK
1	3357800	SOFTWARE GP-ELEK
1	3357801	SOFTWARE GP-ELEK
1	3357802	SOFTWARE GP-ELEK
1	3357804	SOFTWARE GP-ELEK
1	3357805	SOFTWARE GP-ELEK
1	3357806	SOFTWARE GP-ELEK
1	3357807	SOFTWARE GP-ELEK
1	3357808	SOFTWARE GP-ELEK
1	3357809	SOFTWARE GP-ELEK
1	3357810	SOFTWARE GP-ELEK
1	3357811	SOFTWARE GP-ELEK
1	3357812	SOFTWARE GP-ELEK
1	3357819	SOFTWARE GP-ELEK
1	3357820	SOFTWARE GP-ELEK
1	3434601	SOFTWARE GP-ELEK

ACTION REQUIRED

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Flash new Engine Electronic Control Module (ECM) software according to rating.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN C13 ON-HIGHWAY TRUCK ENGINES

MODELS INVOLVED - C13 On-Highway Truck Engines

Dear Caterpillar Product Owner:

The engine software needs to be updated on the products listed below. The existing software can cause a brief hesitation in acceleration. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 10Dec2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 10Dec2008 Service Letter