PRODUCT SUPPORT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN C9 ON-HIGHWAY TRUCK ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN C9 ON-HIGHWAY TRUCK ENGINES

Usage:

REBE3285-00

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01Jul2008

U-350

A-284

D-287

O-318

TT-19

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN C9 ON-HIGHWAY TRUCK ENGINES
7942 1901		PS42739

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42739" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jul2010

PROBLEM

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Updates to certain C9 truck software include enhanced diagnostic reporting and increased Caterpillar Regeneration System (CRS) robustness.

AFFECTED PRODUCT

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Model	Identification Number
C9	C9S00500-00507, 522-523, 527, 531, 534-661, 664, 666, 668, 673-738, 740-741, 746-754, 756-762, 771, 782-841, 849-850, 852, 854-896, 898-902, 907-1006, 1009, 1015, 1017-1021, 1028-1032, 1034-1205, 1209-1319, 1324, 1328-1377, 1380-1381, 1394-1473

PARTS NEEDED

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Qty	Part Number	Description
1	3280711	SOFTWARE GP-ELEK
1	3280712	SOFTWARE GP-ELEK
1	3280713	SOFTWARE GP-ELEK
1	3280714	SOFTWARE GP-ELEK
1	3280715	SOFTWARE GP-ELEK
1	3280716	SOFTWARE GP-ELEK
1	3280717	SOFTWARE GP-ELEK
1	3280718	SOFTWARE GP-ELEK
1	3280719	SOFTWARE GP-ELEK
1	3280720	SOFTWARE GP-ELEK
1	3280721	SOFTWARE GP-ELEK
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Using Caterpillar Electronic Technician (ET) 2007C or newer, connect to the ECM with Dual Data Link function (J1939 and ATA). If Dual Data Link is not enabled the diagnostic and service tests will not function properly. ET 2007C or newer is required to perform this update correctly.

Determine the Electronic Control Module (ECM) Personality Module Part Number. If the ECM Personality Module Part Number currently installed on the truck is not the same as the Part Number listed on SISWeb, the truck must be flashed with the correct ECM Personality Module Part Number. After determining the correct ECM software to be flashed, download the correct Personality Module Software from SISWeb and save the software file on your service tool computer.

Using ET, connect to the engine ECM. Copy the current engine ECM Configuration. This will save the customer configuration and injector trim codes. Before taking this replacement file, make sure the dashboard display in ET is disabled or the file may not copy injector trim files correctly.

To shut the dashboard display off, toggle the dashboard display button in the lower right hand corner of the active diagnostics or ECM summary windows in ET. The service tool dashboard should be red when disabled. Disconnect ET from the engine ECM by clicking on the disconnect button at the top of the ET screen and then reconnect.

In ET, click on the "Service" drop down menu and select "Configuration" then "Copy Configuration/ECM Replacement". Save this file to be used later in the procedure. Using the "Reset All" button, clear all Active Diagnostic Codes.

Connect to the ECM with "WinFlash". Select the new Personality Module Software Part Number, begin the flashing process. After the flash process is complete reconnect with ET. Review the "Configuration" to ensure Injector trim files and other configurable parameters are correct. A 630-02 code will be active after updating the ECM. To clear this active code you must manually configure the "ARD Fuel Nozzle
Cleaner Configuration" parameter using Electronic Technician (ET). Go to the Configuration Screen and select "Emissions Parameters". Highlight "ARD Fuel Nozzle Cleaner Configuration" and change from Not Programmed to "Air Purge" for all applications that are equipped with a Purge Air System. For engines equipped with a nozzle heater select "nozzle heater". Other configuration parameters can be restored by uploading the ECM replacement file saved earlier in this procedure.

Changes in how diagnostic codes are triggered may cause new active codes to appear after flashing the new software file. If the service letter is being performed pro-actively, flashing and any additional repairs performed to correct new active codes caused by flashing the new software should be submitted to warranty using PD code 56.

Run the truck to ensure proper operation.

Return truck to service.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-250000 miles, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job
Dealer to perform most economical repair. Description______________SMCS CODE_____________Hours Software Flash___________7751-591______________1.0

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