PRODUCT SUPPORT PROGRAM FOR REPLACING THE 273-2084 PANEL ASSEMBLY ON CERTAIN C15 SOUND ATTENUATED GENERATOR SETS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 273-2084 PANEL ASSEMBLY ON CERTAIN C15 SOUND ATTENUATED GENERATOR SETS

Usage:

REBE3297-00

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25Jun2008

U-335

D-277

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 273-2084 PANEL ASSEMBLY ON CERTAIN C15 SOUND ATTENUATED GENERATOR SETS
7274 7330		PS42733

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42733" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Jun2010

PROBLEM

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The existing panel contains cooling vents punched onto the surface; causing water to enter the package and noise break out problems. The replacement of the 273-2084 panel with the 2981574/">298-1574 or the 3255779/">325-5779 with no grill-punching pattern will address that issue.

The affected population is divided in two groups; group 1 contains the gensets with yellow enclosures and group 2 are the gensets with white enclosures.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
C15	C5E00144, 152, 155-156, 158-190, 192-193, 203, 260-262, 267, 269, 274-275, 277, 281-282, 291-292, 317-318, 333-334, 340, 345, 348, 368-373, 378-381, 384-386, 389-391, 393-397, 402-403

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*****Group 2*****
C15	C5E00191, 194, 210-212, 214-215, 296, 319, 321, 377 C5H00141-00142

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3E3855	PLATE-SOUND
6	1447183	RETAINING - RING
1	2754305	INSULATION AS.
1	2981574	PANEL AS. Yellow
1	2998145	FILMS-CAT
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3E3855	PLATE-SOUND
6	1447183	RETAINING - RING
1	2754305	INSULATION AS.
1	2998145	FILMS-CAT
1	3255779	PANEL AS. White
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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The 273-2084 panel needs to be replaced with a new panel that does not have the grill-punching pattern.

Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-10000 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-10000 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

References:

SEBP4323 Parts book - C15 Generator Set
RENR8643 Disassembly and Assembly ? C15 & C18 Generator Set

Tools:

8T9014 Silicone Tube

1.Isolate Genset before commencing any work on the unit. Activate Emergency stop, open Genset breaker and disconnect battery cables. Ensure health and safety requirements are adhered to at all times.

Image1.1.1

2.Remove the rear control panel access door (1) and the right engine side access door (14) from the enclosure (see image 1.1.1).

3.Remove enclosure panel (10) located on the rear right corner of the enclosure (see image 1.1.1).

Image1.2.1

4.Install the new panel (10) to the enclosure (see image 1.2.1).

Image1.3.1

5.The 275-4305 Foam Kit is comprised of five items; you will be using only two items for this rework (see image 1.3.1). Remove the film from the foam and attach the foam to the panel (10).

Image1.4.1

6.Use the 144-7183 Retaining Rings and the studs in the panel to secure the foam to the panel. (see image 1.4.1)

7.Install the enclosure doors.

Image1.5.1

8.Apply silicone to the joints around panel 10. (see image 1.5.1).

Image1.6.1

9.Remove the film on the back of the 299-8145 CAT Sticker and carefully apply the sticker to the panel (10). (A practical way to do this is to spray the back of the sticker and the panel with water before applying the sticker. That way you can easily move the sticker to the right location. Use a flat edge tool to remove the bubbles and the excess water. Once the sticker is dry, remove the protective cover. (see image 1.6.1)

Image1.7.1

10.Remove the film from the back and carefully apply the 3E-3855 Exterior Sound Sticker where shown on image 1.7.1.

11.Clear generator area, reconnect batteries, and release emergency stop.

12.Run functional No load test on Genset.