PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND/OR REPLACING THE FUEL INJECTION PUMPS ON CERTAIN C7 ON-HIGHWAY TRUCK ENGINES INSTALLED IN BLUEBIRD CHASSIS
Usage:
REBE2303-03
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| 13Aug2007 |
| (Revised 23Oct2007) |
U-396
TT-25
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| Safety | PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND/OR REPLACING THE FUEL INJECTION PUMPS ON CERTAIN C7 ON-HIGHWAY TRUCK ENGINES INSTALLED IN BLUEBIRD CHASSIS |
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| 1252 1714 | PI10618 |
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| NOTE: | This Program must be administered as soon as possible.
When reporting the repair, use "PI10618" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim
Description Code and "T" as the SIMS Description Code.
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| NOTE: | This Revised Service Letter replaces the 13Aug2007 Service Letter. Changes have been made to the Owner Notification Letter for NHTSA compliance. |
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PROBLEM
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| This Product Improvement Program is a Safety Recall in accordance with the US National Traffic and Motor Vehicle Safety Act and the Canadian Motor Vehicle Safety Act. A fuel pump failure will dilute the engine oil with fuel and may cause the turbocharger to fail and cause loss of throttle control and excessive smoke, both of which may result in a situation where a vehicle crash could occur. It is a violation of US Federal law for a dealer to deliver a new motor vehicle or new or used engine covered by this Safety PIP until the PIP has been completed. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| C7 | C7S01797, 1814, 1877, 1886, 1892, 1902, 1913, 1930, 1940-1942, 1946, 1948-1949, 1957, 1960, 1968, 1970, 1975, 1977, 2013, 2017, 2022, 2043, 2054, 2065-2066, 2081, 2083, 2094, 2109-2110, 2115, 2121-2126, 2128-2137, 2139, 2141-2144, 2147, 2149-2152, 2154-2155, 2157, 2159, 2161-2164, 2167-2169, 2173-2176, 2178, 2181, 2184-2189, 2192-2194, 2197, 2199-2200, 2203, 2205, 2211-2213, 2215, 2221, 2239, 2243, 2261, 2264-2265, 2274, 2283, 2290, 2293, 2296, 2303, 2305-2309, 2312-2316, 2318, 2322, 2324, 2326, 2328-2330, 2332, 2337-2341, 2344-2348, 2350, 2352-2354, 2356-2357, 2360, 2363-2364, 2367-2369, 2371-2372, 2374-2375, 2377-2378, 2382-2383, 2385-2386, 2389, 2391, 2400-2401, 2404-2413, 2415-2416, 2419, 2424-2427, 2433, 2439, 2443, 2445-2446, 2452-2454, 2456-2457, 2459, 2462, 2466, 2468, 2471, 2476-2477, 2481, 2488, 2491, 2493, 2495, 2497, 2500-2505, 2508-2509, 2513-2514, 2519, 2528, 2530-2531, 2533, 2539, 2541, 2543, 2545, 2547, 2551, 2553-2554, 2556-2559, 2561-2567, 2569-2573, 2575-2576, 2578-2579, 2581-2590, 2592-2594, 2600, 2605, 2608-2613, 2615-2617, 2622-2623, 2625-2629, 2633-2634, 2637-2638, 2640-2642, 2644, 2646-2650, 2652, 2654, 2656-2661, 2663, 2666-2671, 2675, 2679, 2684, 2688-2690, 2692, 2694-2696, 2702, 2706-2708, 2712-2713, 2715, 2717, 2720, 2723-2724, 2726, 2730-2732, 2735, 2737, 2740, 2743-2745, 2748, 2750, 2753-2755, 2760-2761, 2765, 2770-2771, 2776-2777, 2787, 2825, 2863, 2881, 2885, 2887, 2892, 2900, 2903, 2906, 2908-2911, 2916, 2918, 2921, 2923-2926, 2928-2929, 2931-2934, 2938-2939, 2941, 2943, 2946-2947, 2949-2952, 2956, 2959, 2961-2962, 2967, 2969-2970, 2973, 2976, 2978, 2980, 2982-2984, 2986, 2993, 2996-2997, 3001-3002, 3008, 3011, 3013, 3017, 3021-3022, 3031-3033, 3037, 3039-3040, 3042, 3045, 3048-3049, 3051-3052, 3054-3055, 3058, 3062, 3071-3072, 3077, 3080-3081, 3086-3087, 3089, 3091-3092, 3094, 3096, 3099-3101, 3103, 3105-3107, 3119, 3122, 3124-3125, 3127, 3129, 3132-3133, 3135-3137, 3139, 3142-3144, 3146-3150, 3155, 3158, 3162, 3165-3167, 3170, 3177, 3181, 3184-3186, 3190, 3192, 3195, 3199, 3204, 3206, 3209-3210, 3212, 3219, 3221, 3223-3224, 3226-3227, 3232-3234, 3237, 3241-3243, 3246, 3250-3251, 3253, 3256, 3261, 3266, 3269, 3276-3277, 3286, 3288, 3291, 3294, 3318, 3323, 3325, 3331, 3333, 3337, 3341, 3344-3345, 3349, 3352, 3356, 3360-3363, 3368, 3375, 3380, 3393, 3407, 3409-3411, 3414, 3420-3421, 3425-3426, 3434-3435, 3437-3438, 3442, 3447, 3449, 3464, 3466-3467, 3479-3480, 3483, 3485-3486, 3492, 3499, 3502, 3505-3506, 3536, 3539, 3688, 3889 |
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| *******Group 2******* | |
| C7 | C7S01461, 1464-1465, 1467, 1472-1474, 1481, 1487, 1490, 1492, 1494, 1496-1497, 1500, 1502-1505, 1507, 1511, 1514, 1516, 1518, 1523, 1526, 1528, 1530, 1533, 1537, 1539-1540, 1547, 1549, 1553-1554, 1558-1559, 1562, 1564, 1566, 1571, 1575, 1577, 1579, 1581-1582, 1585-1586, 1588-1592, 1594-1597, 1599-1601, 1603-1605, 1607-1609, 1612, 1614, 1617-1626, 1628-1630, 1632-1633, 1635-1637, 1639-1642, 1644, 1646, 1648-1650, 1652, 1655, 1658, 1660-1661, 1664, 1666-1675, 1678-1680, 1682-1683, 1685-1687, 1689-1691, 1694-1709, 1711-1725, 1727-1733, 1735-1736, 1738-1740, 1742-1745, 1747-1762, 1764-1767, 1769-1771, 1774-1778, 1780, 1784-1789, 1791, 1795-1796, 1798, 1800-1802, 1805, 1810-1811, 1815, 1817, 1820-1827, 1830, 1832-1834, 1836, 1839, 1841-1843, 1845-1847, 1849-1851, 1853-1856, 1858, 1861, 1865, 1867, 1869-1870, 1872-1876, 1878-1881, 1883, 1887-1889, 1891, 1893, 1897-1899, 1901, 1904, 1906, 1910, 1912, 1917-1918, 1920, 1923, 1927-1929, 1932, 1936-1937, 1939, 1943-1944, 1951-1955, 1958-1959, 1961-1962, 1964-1966, 1969, 1973-1974, 1980, 1982-1983, 1985-1986, 1988-1991, 1993, 1995, 1999-2000, 2003, 2005-2007, 2009-2012, 2014, 2016, 2019-2021, 2025-2026, 2028, 2031, 2033-2034, 2036, 2038-2039, 2042, 2045-2047, 2057-2059, 2061-2064, 2067-2068, 2076-2078, 2080, 2082, 2084, 2087, 2089, 2091-2092, 2096, 2099, 2101, 2103-2104, 2108, 2111-2112, 2116, 2118, 2153, 2279, 2387, 2403, 2532, 2544, 2681, 3128, 3215, 3252, 3354, 3373 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 2 | 6V8260 | SEAL-O-RING |
| 1 | 10R6350 | PUMP GP-FUEL |
| 1 | 2923739 | TUBE AS-FUEL |
| *******Group 2******* | ||
| 2 | 6V8260 | SEAL-O-RING |
| 1 | 10R6350 | PUMP GP-FUEL |
| 1 | 2923739 | TUBE AS-FUEL |
ACTION REQUIRED
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| Group 1 If engine serial number is listed replace high pressure fuel pump. Group 2 Inspect fuel injection pump serial number located above the part number on the top of the fuel pump solenoid to see if pump needs replaced. (Refer to Image 1) Refer to Image 2, Image 3, Image 4 and Image 5 for serial numbers of affected fuel injection pumps. Replace pump, tube assembly, and o-rings listed in Parts Needed if installed pump serial number is listed in Image2, Image3, Image4 or Image 5. Refer to RENR9707 Dissasembly & Assembly guide for proper replacement of fuel injection pump. |
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| Image1 |
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| Image2 |
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| Image3 |
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| Image4 |
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| Image5 |
OWNER NOTIFICATION
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| U.S. and Canadian owners will receive the attached Owner Notification. |
SERVICE CLAIM ALLOWANCES
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| NOTE: This is a 4.7-hour job for Group 1 | |||||
| Dealer to perform most economical repair. Description______________SMCS CODE________Hours Pump Replacement Engine Wash______________1251-074_________0.3 R&I Pump ________________1251-010_________4.1 Minor Road Test__________1000-530_________0.3 Exception maybe considered and claimed depending on chassis type. Please list chassis type. |
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| NOTE: This is a 0.6-hour job for Group 2 | |||||
| Dealer to perform most economical repair. Option 1: 0.6 hours will be allowed to inspect the pump when the inspection determines pump serial number is not listed and pump replacement is not necessary. Description______________SMCS CODE________Hours Inspect Serial Number____1251-035_________0.6 Option 2 Pump Replacement: 4.7 Hours will be allowed to inspect and replace the pump when the inspection determines the pump serial number is listed and pump replacement is performed. Description______________SMCS CODE________Hours Engine Wash______________1251-074_________0.3 R&I Pump ________________1251-010_________4.1 Minor Road Test__________1000-530_________0.3 Exception maybe considered and claimed depending on chassis type. |
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PARTS DISPOSITION
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| ***** U.S. and Canadian Dealers ***** NOTE: Make sure the outside of the shipping container is marked PI10618. Return all Fuel Injection Pumps that are replaced and a copy of the claim to: Caterpillar Inc. Attn: PI10618 BUILDING DD DOCK 8 ROUTE 29 OLD GALENA ROAD MOSSIVILLE, IL 61552 ***** All Other Dealers ***** Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. Attach. (1-Owner Notification) |
| MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE. |
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| IMPORTANT: SAFETY NOTICE SAFETY ? RECALL FOR REPLACING THE FUEL PUMP MODELS INVOLVED - C7 and C9 School Bus Engines Dear Caterpillar Product Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. This notice is also in accordance with the requirements of the Canadian Motor Vehicle Safety Act. Caterpillar has decided that a defect which relates to motor vehicle safety exists in school buses equipped with certain Caterpillar C7 & C9 engines. A fuel pump failure will dilute the engine oil with fuel and may cause the turbocharger to fail and cause loss of throttle control and excessive smoke, both of which may result in a situation where a vehicle crash could occur. A new fuel pump will be installed on the engine. You will not be charged for the service performed. If you would like to identify the Vehicle Identification Number (VIN) that matches the referenced engine serial number(s) please contact Caterpillar at this toll free number (800) 447-4986. If you have had your vehicle repaired prior to receipt of this notice and incurred any costs, you may be eligible for reimbursement. Please contact Caterpillar at this toll free number (800) 447-4986. If you are a lessor of these vehicles, you must forward this letter to your lessee within ten days. If you no longer own vehicle with this engine, please contact Caterpillar at this toll free number (800) 447-4986. If the dealer is unable to have the repair made, please contact: Caterpillar Inc. PO Box 610 Mossville, IL 61552-610 Attn: Engine Products Division Truck Engine Call Center Telephone: (800) 447-4986 If you are unable to have the repair made within 60 days or without charge, you may submit a complaint to: In the U.S. Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, D.C. 20590 Telephone: 1-888-327-4236 (TTY:1-800-424-9153)or go to http://www.safercar.gov In Canada Transport Canada Road Safety and Motor Vehicle Regulation Ottawa, Ontario KIA 0N5 Telephone: (613) 993-9851 Caterpillar Inc. Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated -, 2007 when scheduling this service. We regret the inconvenience this may cause you, but urge you to do the inspection and have this service performed for your added safety and satisfaction. Caterpillar Inc. Identification #(s) Attached to ________, 2007 Service Letter Please refer the dealer to their Service Letter dated 13Aug2007 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction. Caterpillar Inc. Identification #(s) Attached to 13Aug2007 Service Letter |
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