PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT WHEEL ON CERTAIN 793D, 793F, 793F CMD, AND 793F XQ OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT WHEEL ON CERTAIN 793D, 793F, 793F CMD, AND 793F XQ OFF-HIGHWAY TRUCKS

Usage:

TEBE4374-02

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08Apr2016

(Revised 04May2016)

U-170

A-129

D-152

O-146

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT WHEEL ON CERTAIN 793D, 793F, 793F CMD, AND 793F XQ OFF-HIGHWAY TRUCKS
4201 7555 4200 4006 4251		PS53188

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53188" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 08Apr2016 (Revised 18Apr2016) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

30Apr2019

PROBLEM

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The 1255938/">125-5938 and 2653191/">265-3191 Front Wheels used on certain 793D, 793F, 793F CMD, and 793F XQ Off Highway Trucks, may develop cracks.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
793D	FDB00106, 111-119, 121-133, 139-143, 146, 148-149, 155-177, 179-182, 188, 190-207, 209-212, 219-231, 235-248, 251, 254-265, 267-271, 273-291, 293-303, 305-310, 314-318, 321-323, 330-334, 337-356, 359-371, 373-378, 383, 387-393, 400-401, 403, 406-408, 412-414, 420, 423-425, 430-433, 441-448, 450-460, 463-468, 475-483, 494-496, 539-545, 554-555, 567, 569, 571, 573-579, 581, 584, 586, 588, 590, 592, 594, 596, 598, 600, 602-604, 606, 611-612, 615, 617, 619-622, 624-628, 630, 632, 634, 638, 666, 668, 670, 680-684, 686-691, 693, 695, 697-698, 701, 703-704, 706, 713-716, 721-728, 736-738, 741-747, 750-753, 757, 767, 769-770, 774, 780, 782, 785-788, 795-797, 816-817, 822, 826-833, 835-842, 851-860, 864-870, 879-883, 888-897, 899-902, 904-918, 922-930, 937-941, 946-955, 962, 970-980, 985-993, 1007, 1009-1018, 1021, 1023-1029, 1031, 1037, 1043, 1045-1046, 1053-1058, 1063, 1065-1069, 1072, 1074-1075, 1077-1080, 1082-1083, 1085, 1087-1088, 1091, 1093-1094, 1096, 1099, 1101-1104, 1107, 1116-1118, 1120-1129, 1131-1177, 1189-1201, 1209-1262, 1266-1275, 1277-1326, 1329, 1331, 1334, 1337-1341, 1344-1353, 1358-1396, 1398, 1400, 1402-1405, 1407-1408, 1411-1424, 1426-1437, 1439-1451, 1453-1457, 1463-1465, 1467, 1469-1475, 1478-1540, 1542, 1548-1550, 1552, 1554, 1556, 1558-1559, 1561-1596, 1598, 1600-1606, 1609, 1620-1622, 1626-1632, 1634, 1637, 1641, 1645-1658, 1666-1668, 1670-1671, 1673, 1675, 1677-1703, 1705, 1708-1709, 1711-1712, 1714-1715, 1717, 1719-1723, 1726-1732, 1737-1748, 1752-1754, 1757-1818, 1821, 1824-1826, 1829-1833
793F	SSP00113, 118-123, 140-151, 153-154, 158-163, 175, 177-181, 189, 191, 205-210, 212, 214, 216-217, 219, 233, 237-245, 262-263, 269, 274-278, 280-281, 284-287, 297, 304-308, 318, 322-323, 328, 333-334, 348, 350, 353-354, 375, 384-389, 393, 397-399, 403-404, 408-410, 412-422, 430-438, 441, 446, 473-475, 486, 490, 492-493, 497, 499, 501, 508-509, 512, 516, 521-522, 536-537, 539-542, 544, 550-551, 554, 558-560, 563, 565, 567-570, 573-575, 577-578, 581, 583, 585-586, 591-592, 595-596, 601-602, 610-611, 613-620, 622, 625, 633-634, 636-638, 644-647, 649-652, 655, 658-661, 663, 665, 667-668, 675-681, 683, 687-692, 698-700, 704-706, 709, 711, 714, 718, 732, 734, 739, 741-743, 745, 751, 755, 757, 762-763, 785, 791, 807, 816-819, 823-825, 833, 839, 843-844, 856, 858, 869-870, 872, 874, 878, 884-886, 892, 904-907, 909-912, 914-915, 917-918, 923-924, 932-936, 938-943, 946, 952-955, 967, 972-974, 976-977, 980-982, 984-985, 989, 993, 997, 1000-1002, 1033, 1041-1045, 1048, 1064, 1072-1080, 1082-1085
793F CMD	RBT00127-00131, 133-136, 138-139, 142-164
793F OEM	SXP00101-00103
793F XQ	SND00100-00131

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*****Group 2*****
793D	FDB00105, 107-110, 120, 134-138, 144-145, 147, 150-154, 178, 183-187, 189, 208, 213-218, 232-234, 249-250, 252-253, 266, 272, 292, 304, 311-313, 319-320, 324-329, 335-336, 357-358, 372, 379-382, 384-386, 394-399, 402, 404-405, 409-411, 415-419, 421-422, 426-429, 434-440, 449, 461-462, 469-474, 484-493, 497-538, 546-553, 556-566, 568, 570, 572, 580, 582-583, 585, 587, 589, 591, 593, 595, 597, 599, 601, 605, 607-610, 613-614, 616, 618, 623, 629, 631, 633, 635-637, 639-665, 667, 669, 671-679, 685, 692, 694, 696, 699-700, 702, 705, 707-712, 717-720, 729-735, 739-740, 748-749, 754-756, 758-766, 768, 771-773, 775-779, 781, 783-784, 789-794, 798-815, 818-821, 823-825, 834, 843-850, 861-863, 871-878, 884-887, 898, 903, 919-921, 931-936, 942-945, 956-961, 963-969, 981-984, 994-1006, 1008, 1019-1020, 1022, 1030, 1032-1036, 1038-1042, 1044, 1047-1052, 1059-1062, 1064, 1070-1071, 1073, 1076, 1081, 1084, 1086, 1089-1090, 1092, 1095, 1097-1098, 1100, 1105-1106, 1108-1115, 1119, 1130, 1178-1188, 1202-1208, 1263-1265, 1276, 1327-1328, 1330, 1332-1333, 1335-1336, 1342-1343, 1354-1357, 1397, 1399, 1401, 1406, 1409-1410, 1425, 1438, 1452, 1458-1462, 1466, 1468, 1476-1477, 1541, 1543-1547, 1551, 1553, 1555, 1557, 1560, 1597, 1599, 1607-1608, 1610-1619, 1623-1625, 1633, 1635-1636, 1638-1640, 1642-1644, 1659-1665, 1669, 1672, 1674, 1676, 1704, 1706-1707, 1710, 1713, 1716, 1718, 1724-1725, 1733-1736, 1749-1751, 1755-1756, 1819-1820, 1822-1823, 1827-1828, 1834-1838
793F	SSP00112, 114-117, 124-139, 152, 155-157, 164-174, 176, 182-188, 190, 192-204, 211, 213, 215, 218, 220-232, 234-236, 246-261, 264-268, 270-273, 279, 282-283, 288-296, 298-303, 309-317, 319-321, 324-327, 329-332, 335-347, 349, 351-352, 355-374, 376-383, 390-392, 394-396, 400-402, 405-407, 411, 423-429, 439-440, 442-445, 447-472, 476-485, 487-489, 491, 494-496, 498, 500, 502-507, 510-511, 513-515, 517-520, 523-535, 538, 543, 545-549, 552-553, 555-557, 561-562, 564, 566, 571-572, 576, 579-580, 582, 584, 587-590, 593-594, 597-600, 603-609, 612, 621, 623-624, 626-632, 635, 639-643, 648, 653-654, 656-657, 662, 664, 666, 669-674, 682, 684-686, 693-697, 701-703, 707-708, 710, 712-713, 715-717, 719-731, 733, 735-738, 740, 744, 746-750, 752-754, 756, 758-761, 764-784, 786-790, 792-806, 808-815, 820-822, 826-832, 834-838, 840-842, 845-855, 857, 859-868, 871, 873, 875-877, 879-883, 887-891, 893-903, 908, 913, 916, 919-922, 925-931, 937, 944-945, 947-951, 956-966, 968-971, 975, 978-979, 983, 986-988, 990-992, 994-996, 998-999, 1003-1032, 1034-1040, 1046-1047, 1049-1063, 1065-1071, 1081
793F CMD	RBT00123-00126, 132, 137, 140-141, 165-171

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4S5879	SEAL-O-RING
1	6V3967	SEAL-O-RING
1	9X7310	RING-SEAL
1	1237270	SEAL-RING
1	1255938	WHEEL-FRONT
1	3144126	SEAL GP-DUO CONE
1	3144130	SEAL-GROUP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	6V3967	SEAL-O-RING
1	7X1548	SEAL-O RING
1	2653191	WHEEL-FRONT
1	2979546	SEAL GP-DUO CONE
1	3780592	SEAL GP-DUO CONE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Inspect the 1255938/">125-5938 or 2653191/">265-3191 Front Wheel as per SEBF9368 "Procedure to Inspect and Repair the Front Wheels on 793-797 Off-Highway Trucks". If removal is required due to crack limitations as per SEBF9368, this constitutes a failure and the parts and labor required to make the repair are covered.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-15000 hrs, 0-30 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
15001-30000 hrs, 31-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%
30001-45000 hrs, 61-90 mo	7.0%	10.0%	0.0%	0.0%	70.0%	90.0%

NOTE: This is a 88.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
An after failure claim is defined as a cracked wheel that cannot be salvaged and reused per SEBF9368. The part hours on the wheel will fall into one of three allowance percentages. All other parts in "Parts Needed" table will be covered at 100%.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-15000 hrs, 0-30 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
15001-30000 hrs, 31-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%
30001-45000 hrs, 61-90 mo	7.0%	10.0%	0.0%	0.0%	70.0%	90.0%

NOTE: This is a 88.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
An after failure claim is defined as a cracked wheel that cannot be salvaged and reused per SEBF9368. The part hours on the wheel will fall into one of three allowance percentages. All other parts in "Parts Needed" table will be covered at 100%.