PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE AND AFTERTREATMENT SOFTWARE ON CERTAIN ARTICULATED TRUCKS, EXCAVATORS, MOTOR GRADERS, PIPELAYERS, TRACK-TYPE TRACTORS, WHEEL LOADERS, AND WHEEL TRACTOR SCRAPERS
Usage:
TEBE4370-04
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| 29Apr2016 |
| (Revised 19Aug2016) |
U-204
A-158
D-187
O-180
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| Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE AND AFTERTREATMENT SOFTWARE ON CERTAIN ARTICULATED TRUCKS, EXCAVATORS, MOTOR GRADERS, PIPELAYERS, TRACK-TYPE TRACTORS, WHEEL LOADERS, AND WHEEL TRACTOR SCRAPERS |
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| 1920 | PS45056 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45056" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 29Apr2016 (Revised 07Jul2016) Service Letter. Changes have been made to the Affected Product, Parts Needed, and Service Claim Allowances. |
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TERMINATION DATE |
| 30Apr2018 |
PROBLEM
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| The existing software can exhibit a FALSE trip -7 (Cylinder # Injector: Not Responding Properly) and E499 (Fuel Rail #1 Pressure Leak) codes on certain Articulated Trucks, Excavators, Motor Graders, Pipelayers, Track-Type Tractors, Wheel Loaders, and Wheel Tractor Scrapers. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 12M 3 | N9B00100-00101, 103-269 N9F00100-00490 N9P00100-00168 N9R00100-00124 |
| 140M 3 | N9D00100-00403 N9G00100-00122 N9J00100-00243 N9M00100-00124 |
| 160M 3 | N9E00100-00110 N9K00100-00127 N9L00100-00133 N9T00100-00168 |
| 627K | WTC00101-00222 |
| 631K | WTW00100 |
| 637K | WTS00100-00101 |
| 725C | TFB00111-00792 |
| 966M | DYC00236-00238, 401-795, 1001-1003 KJP00401-01276 |
| 966M XE | P6C00287, 301-588 |
| 972M | A8P00201-00684 JPR00236-00240, 301-610 |
| 972M XE | EDW00101-00104, 201-413 |
| D6T LGP | HTZ00002, 251-551 SGT00100-00299 |
| D6T LGP PAT | CR300100-00113 RAD00001, 326-846, 848-879, 881-883, 887 |
| D6T XL | KMR00201-00519 MEL00100-00159 |
| D6T XL PAT | SGA00100-00102 WES00276-00366, 368-381 |
| D6T XW | CG800100-00103 TMY00226-00333 |
| D6T XW PAT | STE00100-00104, 106-111 WRN00301-00520, 522-534 |
| D7E | HKA00401-00404, 407-459 |
| D7E LGP | SSH00300-00302, 304-336, 338-360 |
| PL72 | P7200120-00123 |
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| *******Group 2******* | |
| 336F L | LCL00152 NBS00231-00309, 356 RKB00241-01685, 1689, 1703, 1706, 1710, 1712-1714, 1716, 1721-1722, 1724, 1731-1732, 1735, 1740-1741, 1743, 1745-1746, 1748, 1755-1757, 1759, 1761-1769, 1771-1777, 1779-1783, 1785-1791, 1793-1794, 1796-1797, 1799-1806, 1810-1811, 1813-1817, 1819, 1821, 1823, 1826-1834, 1836-1837, 1839-1841, 1846 SSN00198-00366, 368-374 TZA00161-00479, 498 WTZ00151-00250 ZBJ00141-00143 |
| 336F L H | KGH00157, 160 LTP00182-00225, 227 |
| 336F L OEM | B3500101-00104 B3900101-00106, 90107 |
| 336F LN | KFT00261-00308 RBC00191-00227, 242-243 |
| 336F LN H | MTW00164-00178 |
| 336F LNXE | YBH00121-00123, 125-126 |
| 336F LXE | DFY00133-00250 |
| 336F OEM | B3400101-00115 |
| 340F | EAR00251-00275 YBF00261-00266 |
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| *******Group 3******* | |
| 336F L | NBS00310-00355 RKB01686-01688, 1690-1702, 1704-1705, 1707-1709, 1711, 1715, 1717-1720, 1723, 1725-1730, 1733-1734, 1736-1739, 1742, 1744, 1747, 1749-1754, 1758, 1760, 1770, 1778, 1784, 1792, 1795, 1798, 1807-1809, 1812, 1818, 1820, 1822, 1824-1825, 1835, 1838 SSN00367, 375-448 TZA00480-00497, 499-504 ZBJ00144-00145 |
| 336F L H | LTP00226, 228-243 |
| 336F L OEM | B3500105 B3900107 |
| 336F LN | RBC00228-00241 |
| 336F LNXE | YBH00124, 127-136, 138 |
| 336F LXE | DFY00251-00257 |
| 336F OEM | B3400116-00118 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 4933151 | SFWR GP-A1015 - 336F/340F Aftertreatment |
| 1 | 4933322 | SFWR GP-A1015 - 12M3/140M3/160M3 Aftertreatment |
| 1 | 4933331 | SFWR GP-A1014 - 627sc/637sc Engine |
| 1 | 4933332 | SFWR GP-A1017 - 627sc/637sc Aftertreament |
| 1 | 4936209 | SFWR GP-A1000 - 631/637tr Engine |
| 1 | 4936210 | SFWR GP-A1015 - 631/637tr Aftertreatment |
| 1 | 4937583 | SFWR GP-A1000 - 725C Engine |
| 1 | 4937584 | SFWR GP-A1015 - 725C Aftertreatment |
| 1 | 4937585 | SFWR GP-A1000 - 966M/972M Engine |
| 1 | 4937586 | SFWR GP-A1015 - 966M/972M Aftertreatment |
| 1 | 4937587 | SFWR GP-A1000 - 966M (XE) Engine |
| 1 | 4937588 | SFWR GP-A1015 - 966M (XE) Aftertreatment |
| 1 | 4945763 | SFWR GP-A1000 - D7E Engine |
| 1 | 4948102 | SFWR GP-A1000 - D6T Engine |
| 1 | 4948106 | SFWR GP-A1000 - PL72 Engine |
| 1 | 4954850 | SFWR GP-A1015 - D6T Aftertreatment |
| 1 | 4954851 | SFWR GP-A1015 - D7E Aftertreatment |
| 1 | 4954852 | SFWR GP-A1015 - PL72 Aftertreatment |
| 1 | 4998675 | SFWR GP-A1000 - 12M3 Engine |
| 1 | 4998676 | SFWR GP-A1000 - 140M3 Engine |
| 1 | 4998677 | SFWR GP-A1000 - 160M3 Engine |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 9S8002 | PLUG-LD STOR (HEX Only for TBV removal) |
| 1 | 9S8005 | PLUG-LD STOR (HEX Only for TBV removal) |
| 1 | 4875262 | SFWR GP-A1000 - 336F/340F Engine |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 8% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 9S8002 | PLUG-LD STOR (HEX Only for TBV removal) |
| 1 | 9S8005 | PLUG-LD STOR (HEX Only for TBV removal) |
| 1 | 4875262 | SFWR GP-A1000 - 336F/340F Engine |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Install the new software or latest available within SIS Web. Refer to the applicable software list in the Parts Needed. Reference: Special Instruction, M0066096 (All Machines excluding Excavators) Service Magazine, M0063976 (Excavators only Turbo Balance Valve Removal "TBV") |
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SERVICE CLAIM ALLOWANCES
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