Usage:
28Apr2006 |
Priority | PRODUCT IMPROVEMENT PROGRAM TO REPLACE ENGINE CONTROL SOFTWARE ON CERTAIN C11, C13, AND C15 ON-HIGHWAY TRUCK ENGINES |
|
7620 | PI31005 |
NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI31005" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31005" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | The SIS version of this letter has been corrected to fix several discrepancies. The changes to the Issue Date, Completion Date, and Termination Date will match what was previously issued through the Dealer Email and Customer Notification Letters. |
COMPLETION DATE |
TERMINATION DATE |
31Oct2006 | 30Apr2007 |
PROBLEM
An issue concerning the engine electronic control module(ECM) and software on certain C11, C13, and C15 ACERT on highway truck engines may lead to a situation where the engine will not start and the ECM will no longer communicate with a service tool. The occurrence of this event generally takes place after the truck batteries have been disconnected and reconnected for servicing. |
AFFECTED PRODUCT
Model | Identification Number |
C11 | KCA00154-00159, 161-165, 500, 502-512, 514-546, 553-556, 559-679, 681-684, 694-769, 771-1319, 1321-1338, 1340-1343, 1346-1353, 1356-1360, 1362-1365, 1367-1373, 1377, 1379-1382, 1384, 1388, 1391-1395, 1397-1409, 1411, 1413-1416, 1418-1419, 1421, 1423-2256, 2263, 2266-2267, 2277-2317, 2326, 2333, 2337, 2345, 2347, 2351, 2364, 2378-2383, 2393-2397, 2399-2410, 2413-2790, 2792-2900, 2902-2915, 2917-2926, 2928-2932, 2935-2936, 2938-2940, 2942-2943, 2945-2946, 2948-2952, 2954-2956, 2958, 2960-2962, 2964, 2966-2975, 2977-2978, 2982, 2984-2986, 2989-2997, 3000-3002, 3004, 3007-3467, 3475-3492, 3494-3526, 3528, 3530-3532, 3534, 3536-3537, 3539-3542, 3544-3545, 3547-3548, 3550, 3555-3556, 3562-3563, 3565, 3567-3570, 3575, 3578, 3580-3581, 3583-3588, 3592, 3595-3598, 3600, 3603, 3605, 3607, 3610, 3614, 3621-3622, 3624-3625, 3627-4297, 4308, 4312, 4317-4319, 4321, 4329, 4332-4439 |
C13 | KCB00212-00214, 216-221, 223-228, 231-233, 236, 239-252, 257, 260-261, 268-277, 281-286, 291-292, 294, 296, 299, 501-513, 515, 519-537, 540, 548-552, 565-568, 570-573, 575, 577, 580-618, 620-634, 647, 650-651, 664, 667, 671-673, 676, 678, 680-682, 684-686, 692, 695-696, 703-705, 708, 710-712, 714, 717-722, 724-727, 729-732, 735, 737-738, 740-745, 747-751, 754-857, 859, 861, 863-873, 876-881, 883-886, 888-900, 903-904, 907, 909-910, 912-929, 931, 934-935, 937-1075, 1078-1340, 1343, 1345-1363, 1373-1854, 1856-1915, 1917-2098, 2100-2147, 2149-2608, 2610-2627, 2629-2638, 2640-2646, 2650-2652, 2654, 2658-2662, 2668-2826, 2828-3423, 3429-3441, 3454, 3457-3467, 3474-3511, 3529-3542, 3556-3572, 3578-3614, 3624-3642, 3662-3680, 3682-3796, 3798-4195, 4197-4355, 4357-5321, 5323-5569, 5571-6646, 6649, 6652-6654, 6657-6658, 6661-6664, 6668, 6670-6676, 6678, 6681, 6684-6685, 6688, 6690, 6692, 6696, 6701-6702, 6705-6706, 6709-6710, 6712, 6715, 6717-6718, 6726-6727, 6731, 6733, 6735, 6737, 6739, 6741-6744, 6746-6748, 6752-6758, 6760-6761, 6763, 6765-6769, 6771-6772, 6774-6776, 6778-6781, 6783-6786, 6788-6789, 6791-6793, 6795-6799, 6801-6812, 6814-6816, 6818-6820, 6823-6825, 6827-6829, 6832, 6834, 6838-6841, 6845, 6847, 6849, 6852-6854, 6857-6859, 6861-6863, 6865-6866, 6868-6871, 6873-6878, 6881, 6883-6884, 6886-6888, 6892, 6896-6898, 6900, 6903-6905, 6907-6908, 6910-6912, 6914-6923, 6928-6929, 6933, 6937, 6948-6950, 6952, 6954, 6956-6961, 6963, 6966-6968, 6972-6973, 6978, 6980-6984, 6987-6989, 6992-6996, 6999-7001, 7006, 7010, 7012, 7014-7016, 7019, 7021, 7023, 7028, 7031, 7033-7034, 7038-7039, 7041-7043, 7045-7047, 7051, 7053, 7056-7057, 7060-7061, 7063, 7065, 7067-7068, 7070-7076, 7078-7081, 7083-7090, 7092-7093, 7096-7097, 7099, 7101, 7103, 7105-7111, 7113-7114, 7116-7118, 7120-7122, 7125-7131, 7134-7678, 7680-7708, 7710-7812, 7821-7852, 7861-9819, 9821-10415, 10417-10463, 10465-11194, 11196-11877, 11879-13070, 13072-13172, 13174-13181, 13183-13192, 13194-13200, 13202-13209, 13211-13254, 13256-13306, 13308-13490, 13492-13581, 13583-13825, 13827-13831, 13833, 13836-13838, 13843-13850, 13853-13855, 13857, 13859, 13861-13862, 13864-13866, 13868-13869, 13871-13872, 13875-13877, 13882-13884, 13888-13889, 13891-13892, 13894-13895, 13897-13901, 13903-13904, 13907-13909, 13911-13940, 13942-13952, 13954, 13960, 13962-13966, 13968, 13970-13972, 13974, 13976-13979, 13984-13986, 13988, 13990-13991, 13993-13995, 13999-14008, 14010-14013, 14015-14019, 14021-14024, 14026-14031, 14033-14034, 14036-14037, 14039-14042, 14044-14046, 14048-14058, 14060, 14062-14077, 14079-14081, 14083-14084, 14086-14087, 14089-14093, 14095-14106, 14108-14109, 14111-14555, 14557-14811, 14813-14853, 14855-15055, 15057-15076, 15078-15143, 15145-15161, 15163-15218, 15220-15394, 15396-15407, 15409-15410, 15412-15446, 15448-15463, 15465-15494, 15496-15498, 15500-15512, 15514-15524, 15526, 15528-15530, 15532-15708, 15710-15712, 15714-15717, 15719-15868, 15870-15880, 15882-15885, 15887-16016, 16018-16019, 16021-16024, 16026-16041, 16043-16047, 16049-16052, 16054-16299, 16302-16304, 16306-16426, 16429-16430, 16432-16615, 16617-16619, 16621-16642, 16644-17282, 17284-17543, 17545-18891, 18893-19071, 19073-19770, 19772-19825, 19863-20028, 20030, 20032-20051, 20053-20054, 20056-20059, 20061-20067, 20070, 20072-20078, 20080-20085, 20087-20095, 20097, 20099, 20101-20103, 20105-20107, 20109-20116, 20118-20120, 20122, 20124, 20126, 20128-20131, 20134-20135, 20138-20141, 20143-20150, 20153, 20155-20156, 20158-20161, 20163-20168, 20170-20180, 20184-20189, 20191-20194, 20196-20198, 20200-20202, 20204-20209, 20211-20225, 20227-20231, 20233-20236, 20238-20246, 20248-20251, 20253, 20255-20265, 20268-20277, 20279-20286, 20288-20295, 20297-20298, 20301-20302, 20304-20305, 20307, 20311-20314, 20316-20319, 20322, 20324-20327, 20329-20334, 20336, 20338, 20340-20349, 20352-20357, 20359-20367, 20369-20370, 20372-20373, 20376, 20378-20381, 20384, 20387, 20389-20390, 20394, 20397-20398, 20401, 20403, 20406, 20408-20411, 20413-20417, 20419-20422, 20426-20427, 20429-20433, 20435-20440, 20442, 20444-20447, 20450, 20452-20454, 20456-20457, 20459, 20462, 20464-20468, 20470-20471, 20473, 20475-22061, 22063-22191, 22193-22438, 22456, 22461, 22472-22480, 22487-22708, 22713, 22716, 22719, 22727, 22730-22731, 22744-22777, 22779, 22790-22805, 22808, 22813, 22819-22820, 22823-26725 |
C15 | BXS00570-00609, 616-974, 984-1631, 1633-2842, 2858-2869, 2876-2894, 2896-2964, 2974-2975, 2977-3048, 3053-3054, 3062-4417, 4419-4520, 4522-4538, 4540-4548, 4550-4551, 4553-4588, 4590-4599, 4601-4603, 4605, 4607, 4609, 4611-4958, 4960-5410, 5412-10904, 10906-10960, 10962-10970, 10972-10979, 10983-10988, 10991-11562, 11565-11671, 11675-11906, 11908-15565, 15567-15571, 15573-15575, 15577-15727, 15729-15741, 15744-16964, 16994-16996, 17002-19480, 19482-20983, 20985-21644, 21646-21661, 21663-22870, 22872-29511, 29513-30177, 30179-30200, 30202-30222, 30224-30276, 30278-30539, 30541-30715, 30717-30793, 30795-30807, 30809-30827, 30829, 30831-30841, 30843-30856, 30858-30874, 30876-30881, 30883-30905, 30907-30909, 30911-30924, 30927-30952, 30954-30979, 30981-30993, 30995-31265, 31267-31322, 31324-31355, 31357-31373, 31375-31388, 31390-31412, 31414-31567, 31569-31897, 31899-32039, 32041-32068, 32071-32359, 32361-32411, 32413-32510, 32512-33462, 33464-33466, 33468-33471, 33473-33482, 33484-33495, 33497, 33499-33502, 33504-33506, 33508-33511, 33513-33516, 33518-33520, 33522-33526, 33528-33544, 33546, 33548-33556, 33559, 33561-33562, 33564-33573, 33575-33582, 33584-33585, 33588-33589, 33591-33593, 33595-33604, 33606-33610, 33612-33623, 33625-33661, 33663-33678, 33680-33683, 33685-33689, 33691-33702, 33704-33723, 33725-33740, 33742-33743, 33745, 33747-33751, 33753-33771, 33773-33787, 33789-33792, 33794-33796, 33798-33811, 33813-33816, 33819-33824, 33826-33976, 33978-34190, 34192-34500, 34502-34585, 34587-34798, 34800-34918, 34920-35153, 35156, 35165-35247, 35249-35253, 35262-35292, 35294-35305, 35307-35342, 35344-35394, 35399-35599, 35601, 35604-35620, 35622-37644, 37646-37850, 37855-37870, 37872-37874, 37878-37956, 37958-38428, 38431-38726 |
PARTS NEEDED
Qty |
Part Number | Description |
1 | 2912016 | SOFTWARE GP |
1 | 2912017 | SOFTWARE GP |
1 | 2912018 | SOFTWARE GP |
1 | 2912019 | SOFTWARE GP |
1 | 2912020 | SOFTWARE GP |
1 | 2912021 | SOFTWARE GP |
1 | 2912022 | SOFTWARE GP |
1 | 2912023 | SOFTWARE GP |
1 | 2912024 | SOFTWARE GP |
1 | 2912025 | SOFTWARE GP |
1 | 2912026 | SOFTWARE GP |
1 | 2912027 | SOFTWARE GP |
1 | 2912028 | SOFTWARE GP |
1 | 2912029 | SOFTWARE GP |
1 | 2912030 | SOFTWARE GP |
1 | 2912031 | SOFTWARE GP |
1 | 2912032 | SOFTWARE GP |
1 | 2912033 | SOFTWARE GP |
1 | 2912034 | SOFTWARE GP |
1 | 2912035 | SOFTWARE GP |
1 | 2912036 | SOFTWARE GP |
1 | 2912037 | SOFTWARE GP |
1 | 2912038 | SOFTWARE GP |
1 | 2912039 | SOFTWARE GP |
1 | 2912040 | SOFTWARE GP |
1 | 2912041 | SOFTWARE GP |
1 | 2912042 | SOFTWARE GP |
1 | 2912043 | SOFTWARE GP |
1 | 2912044 | SOFTWARE GP |
1 | 2912045 | SOFTWARE GP |
1 | 2912046 | SOFTWARE GP |
1 | 2912047 | SOFTWARE GP |
1 | 2912048 | SOFTWARE GP |
1 | 2912049 | SOFTWARE GP |
1 | 2912050 | SOFTWARE GP |
1 | 2912051 | SOFTWARE GP |
1 | 2912052 | SOFTWARE GP |
1 | 2912053 | SOFTWARE GP |
1 | 2912054 | SOFTWARE GP |
1 | 2912055 | SOFTWARE GP |
1 | 2912056 | SOFTWARE GP |
1 | 2912057 | SOFTWARE GP |
1 | 2912058 | SOFTWARE GP |
1 | 2912059 | SOFTWARE GP |
1 | 2912060 | SOFTWARE GP |
1 | 2912061 | SOFTWARE GP |
1 | 2912062 | SOFTWARE GP |
1 | 2912063 | SOFTWARE GP |
1 | 2912064 | SOFTWARE GP |
1 | 2912065 | SOFTWARE GP |
1 | 2912066 | SOFTWARE GP |
1 | 2912067 | SOFTWARE GP |
1 | 2912068 | SOFTWARE GP |
1 | 2912069 | SOFTWARE GP |
1 | 2912071 | SOFTWARE GP |
1 | 2912072 | SOFTWARE GP |
1 | 2912073 | SOFTWARE GP |
1 | 2912074 | SOFTWARE GP |
1 | 2912076 | SOFTWARE GP |
1 | 2912077 | SOFTWARE GP |
1 | 2912078 | SOFTWARE GP |
1 | 2912079 | SOFTWARE GP |
1 | 2912080 | SOFTWARE GP |
1 | 2912081 | SOFTWARE GP |
1 | 2912082 | SOFTWARE GP |
1 | 2912083 | SOFTWARE GP |
1 | 2912084 | SOFTWARE GP |
1 | 2912085 | SOFTWARE GP |
1 | 2912086 | SOFTWARE GP |
1 | 2912087 | SOFTWARE GP |
1 | 2912088 | SOFTWARE GP |
1 | 2912089 | SOFTWARE GP |
1 | 2912090 | SOFTWARE GP |
1 | 2912091 | SOFTWARE GP |
1 | 2912092 | SOFTWARE GP |
1 | 2912093 | SOFTWARE GP |
1 | 2912094 | SOFTWARE GP |
1 | 2912095 | SOFTWARE GP |
1 | 2914347 | SOFTWARE GP |
ACTION REQUIRED
Flash new engine ECM software according to rating and engine serial number. Refer to the tables below. |
Image1 |
Image2 |
Image3 |
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification. |
SERVICE CLAIM ALLOWANCES
NOTE: This is a 0.5-hour job | ||||||
NOTE: Use SMCS code 1901-591 when filling the claim. |
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE. |
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 PRIORITY - Product improvement program to replace engine control software on certain C11, C13, and C15 on highway truck engines. MODELS INVOLVED - C11, C13, and C15 on highway truck engines. Dear Caterpillar Product Owner: New engine control software needs to be installed on the products listed below. Failure to install the new software may lead to a situation where the engine will not start and the engine control module will no longer communicate with a service tool. The occurrence of this event generally takes place after the truck batteries have been disconnected and reconnected for servicing. You will not be charged for the service performed. Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated 28Apr2006 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime. Caterpillar Inc. Identification #(s) Attached to 28Apr2006 Service Letter |