Usage:
NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI3679" as the Part Number, "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI3679" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
NOTE: Although this Program is to be administered as described above on the Affected Product, parts should be removed from Parts Stock as soon as possible.
NOTE: This Revised Service Letter replaces the January 12, 1994 Service Letter. Changes have been made to Affected Product, Action Required, and Parts Distribution.
Completion Date
July 31, 1994Termination Date
January 31, 1995Problem
Some SR4 Generators with 7E8261 (240 V), 7E8262 (480 V), or 7E8263 (120 V) Regulators may cause voltage conditions that are too high during start-up on certain 3412, 3508, 3512, 3516, G3508, G3516 Generator Sets.
Affected Product
Model & Identification Number
3412 (81Z15400, 81Z15402, 81Z15432, 81Z15436, 81Z15462, 81Z15467, 81Z15501, 81Z15506, 81Z15554, 81Z15560, 81Z15591, 81Z15618, 81Z15620, 81Z15647, 81Z15651)
3508 (9TG12-14); ( 23Z5050, 23Z5062, 23Z5064, 23Z5065, 23Z5068, 23Z5069, 23Z5075, 23Z5081, 23Z5093, 23Z5094, 23Z5097, 23Z5108, 23Z5109, 23Z5114, 23Z5120, 23Z5132, 23Z5133, 23Z5135, 23Z5136, 23Z5140, 23Z5145, 23Z5150, 23Z5158, 23Z5160, 23Z5161, 23Z5162, 23Z5165, 23Z5169, 23Z5174, 23Z5178, 23Z5182, 23Z5184, 23Z5185, 23Z5189, 23Z5194, 23Z5196, 23Z5199, 23Z5200, 23Z5201, 23Z5204, 23Z5209, 23Z5212, 23Z5213, 23Z5214, 23Z5218, 23Z5220, 23Z5221, 23Z5223, 23Z5224, 23Z5226, 23Z5228, 23Z5230, 23Z5232, 23Z5233, 23Z5235, 23Z5237, 23Z5238, 23Z5242, 23Z5243, 23Z5244); (70Z843-845)
G3508 (2JF 238, 2JF 243, 2JF246-248, 2JF250-252, 2JF255, 2JF256)
3512 (4KC423,4KC441-443); (7NJ15); (24Z5246, 24Z5250, 24Z5254-5256, 24Z5259, 24Z5263, 24Z5271, 24Z5277, 24Z5279, 24Z5282, 24Z5292, 24Z5294, 24Z5296, 24Z5301, 24Z5310, 24Z5311, 24Z5313, 24Z5317, 24Z5320, 24Z5321, 24Z5324, 24Z5326, 24Z5335, 24Z5337, 24Z5345, 24Z5346, 24Z5355, 24Z5356, 24Z5361, 24Z5367, 24Z5375, 24Z5379, 24Z5380, 24Z5385, 24Z 5390, 24Z5393, 24Z 5394, 24Z5396-5402, 24Z5404-5408, 24Z5411-5413, 24Z5416, 24Z5418, 24Z5426, 24Z5427, 24Z5429
3516 (4XF493, 4XF494, 4XF499-505); (5SJ99, 5SJ102); (4EK65-71,4EK73-77, 4EK80, 4EK87, 4EK88, 4EK95, 4EK99, 4EK100); (25Z3459-3462, 25Z3464-3476, 25Z3478-3480, 25Z3482-3487, 25Z3489, 25Z3492, 25Z3494, 25Z3496-3502, 25Z3504, 25Z3506-3509, 25Z3511, 25Z3513, 25Z3522, 25Z3524, 25Z3526-3530, 25Z3533-3535, 25Z3537, 25Z3538, 25Z3540, 25Z3541, 25Z3543, 25Z3544, 25Z3551, 25Z3552, 25Z3554-3556, 25Z3558-3560, 25Z3562, 25Z3565, 25Z3567, 25Z3572, 25Z3580, 25Z3584, 25Z3587, 25Z3591, 25Z3597-3600, 25Z3603, 25Z3611-3619, 25Z3621, 25Z3622-3625, 25Z3627-3629, 25Z3631, 25Z3632, 25Z3635-3637, 25Z3639-3641, 25Z3643, 25Z3645-3749, 25Z3651, 25Z3654-3657, 25Z3660, 25Z3662, 25Z3670); (67Z1062,67Z1063 ); (73Z623-626, 73Z628)
G3516 (3RC853, 3RC862, 3RC875, 3RC877, 3RC883, 3RC887, 3RC889)
Parts Needed
Dealers will need to order parts for this Program.
- 1 1145509 Regulator Assembly (120 V)
- OR
- 1 1145510 Regulator Assembly (240 V)
- OR
- 1 1145511 Regulator Assembly (480 V)
- OR
NOTE: Some dealers may already have received a regulator direct shipped from Large Engine Division.
Action Required
Parts Stock
Remove all 7E8261, 7E8262, and 7E8263 Regulators from Parts Stock with a regulator serial number within the following ranges:
Remove all 1145511 Regulator Assemblies from Parts Stock with any of the following regulator serial numbers:
HLN2056, HLN2879, HLN3718, HLN3734, HLN3768, HLN3769, HLN3797, HLN3809, HLN4073-HLN4075, HLN4077, HLN4079, HLN4084, HLN4089-HLN4092, HLN4095, HLN4098, HLN4102, HLN4103, HLN4105, HLN4111, HLN4112, HLN4118, HLN4119, HLN4121, HLN4122, HLN4126, HLN4128, HLN4130, HLN4142, HLN4147, HLN4153, HLN4154, HLN4157, HLN4159, HLN4161, HLN4164, HLN4167, HLN4171, HLN4420, HLN4423, HLN4424, HLN4429, HLN4582, HLN4583, HLN4585-HLN4588, HLN4590, HLN4592, HLN4594-HLN4598, HLN4601, HLN4602, HLN4604-HLN4608, HLN4612, HLN4613, HLN4615- HLN4618, HLN4626, HLN4630-HLN4636, HLN4638-HLN4643, HLN4645-HLN4653, HLN4655, HLN4656, HLN4658, HLN4659, HLN4662-HLN4664, HLN4666-HLN4680, HLN5386, HMN2164, HMN2868, HMN2877, HMN2878, HMN2886, HMN2887, HMN2891, HMN2893, HMN2910, HMN2923, HMN2924, HMN2928, HMN2933-HMN2935, HMN2938-HMN2950, HMN2954, HMN2956-HMN2958, HMN2962
NOTE: The regulator serial number is located next to the part number on the part number label on the face of the regulator.
Affected Product
Remove the existing regulator and install the appropriate new replacement regulator. Follow the procedures in the Service Manual for VR3 Voltage Regulator Permanent Magnet Excited SR4 Generators, SENR3905.
Owner Notification
U.S. and Canadian owners will receive the attached Owner Notification.
Service Claim Allowances
Parts Stock
NOTE: US and Canadian Dealers Only - When submitting a Parts Stock claim use 99Z00007 in the Product Identification Number Field.
Affected Product
NOTE: This is a 1-hour job. If the new regulator was direct shipped to your dealership from the Large Engine Center, DO NOT claim for the regulator on the service warranty claim.
Parts Disposition
U.S. and Canadian Dealers
Return all 1145511 Regulator Assemblies removed from Parts Stock to:
Large Engine Center
Claim Room
3701 State Road 26 East
Lafayette, IN 47905
Attn: Chris Jensen
All Other Dealers
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
NOTE: MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
Attach.
- (1-Owner Notification)
Copy Of Owner Notification For U.S. And Canadian Owners