PRODUCT SUPPORT PROGRAM FOR PROVIDING THE BOLTS AND WASHERS FOR OUTER STEERING ARMS ON CERTAIN 785D OFF-HIGHWAY TRUCKS
Usage:
REBE8911-00
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| 04Oct2012 |
U-521
A-412
D-444
O-478
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| Before/After | PRODUCT SUPPORT PROGRAM FOR PROVIDING THE BOLTS AND WASHERS FOR OUTER STEERING ARMS ON CERTAIN 785D OFF-HIGHWAY TRUCKS |
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| 4305 | PS43714 |
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| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43714" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Oct2014 |
PROBLEM
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| The bolts and washers are missing from the front strut assemblies on certain 785D Off-Highway Trucks. The dealer will need these bolts and washers to complete the assembly of the steering linkage in order to complete the field assembly. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 785D | MSY00434-00442, 444-445, 449-455, 457-470, 472, 475-488, 494, 496-498, 500-505, 508-511, 513-522, 527-530 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 12 | 2H3758 | BOLT |
| 12 | 4K0684 | WASHER-HARD |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 100% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Dealers will need to order 12 each of the bolts and washers for each 785D Off-Highway Trucks to complete the field assembly. |
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SERVICE CLAIM ALLOWANCES
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0-12 mo |
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| NOTE: This is a 0.0-hour job | ||||||
| No labor will be allowed for this program. Installation of the bolts and washers is part of the normal assembly process. |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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