2009/04/27 Caterpillar

Electric Power Generation:

All

Generator Set:

All

Marine Engine:

All

Industrial Engine:

All

We want to hear from you! A survey has been created to get your opinions. A team has been formed in order to investigate how service information (ie Service Magazines, Engine News articles, Service Manuals, and Parts Manuals) are utilized within Caterpillar Dealerships and with Caterpillar Customers. In particular, the use of the paper version of these articles that are mailed on a weekly basis for Service Magazines, and monthly basis for Engine News. If this information was released on a daily basis and available in Caterpillar SIS Web, and possibly a viewable / printable file on the internet, is this a viable option compared to the current paper mailing. We are also reviewing the option of providing a viewable / printable file on the internet for Service Manuals and Parts Manuals. Please use the link below and complete the short survey by May 15, 2009.

To access the survey go to your internet browser and type the following URL:

• https://www.caterpillarsurveys.com/se.ashx?s=4F5AA3C86BF5EC53

If you do not have access to the internet, please contact your Caterpillar Dealer and let the dealer know that you want to respond to the survey but do not have access to the internet.